Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

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Summary: ACCAN policy officer Xavier O'Halloran describes an all-too-familiar experience with annoying telemarketers, and why ACCAN thinks we should hang up on their calls for good.

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Summary: ACCAN and CHOICE have teamed up to make sure consumers are protected when using m-commerce.

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Summary: Telstra has been fined over half a million dollars for failing to connect new landline phones in a timely manner, yet ACCAN is concerned that affected consumers are unaware of their right to compensation. 

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ACCAN’s NBN Consumer Guide is no longer current and is being reviewed to accurately reflect NBN rollout policy changes. We hope to have an updated guide available once the rollout policy changes are finalised.

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Australians need fast reliable broadband as soon as possible so we don't fall behind other economies around the world. The Coalition's election pledge on broadband was to use a mix of technologies to speed up the rollout of the NBN and provide all Australians with download speeds of at least 25mbps by the end of 2016. The minimum speed accessible to all was promised to rise to 50mbps by the end of 2019 for 90% of those living in the fixed-line footprint (FTTP, FTTN and HFC).

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Lime Telecom, a pre-paid calling card operator, has been directed to comply with the industry's code having ignored a prior warning from the regulator. The ACMA has found the service provider consistently failed to provide consumers with basic information on prices, expiry dates and fees.

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ACCAN has recently upgraded its website. If you're having trouble viewing any pages, please press [ctrl] + [F5].

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ACCAN's first national survey last year produced such a fascinating portrait of consumer experiences, perceptions and concerns that we commissioned a follow-up this year with many of the same questions.

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In early October, ACCAN attended the 15th annual Remote Indigenous Media Festival held in Ntaria, NT. The festival brought together some of the country's most remote media organisations with funding bodies and policy makers for 7 days of technology workshops and policy discussion.

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ACCAN CEO Teresa Corbin told the CommsDay Conference in Melbourne that telcos should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers. Please download the full speech below.

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A reminder to ACCAN members that nominations for Directors to fill three vacancies on the ACCAN Board are now open and will close at 5pm AEDT 24 September 2013. Newly elected Board members at the 2013 AGM will sit for a three-year term until the Annual General Meeting in 2016.

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With less than two weeks until the 2013 Federal Election, there's still a lot of confusion among the general public regarding the National Broadband Network (NBN), one of the biggest election issues. ACCAN has compared both parties' NBN policies, including what the Greens think, as we want all consumers to have a clearer idea of what the competing NBN policies will offer them.

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