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Over the last year the communications landscape has changed dramatically. Consumers have never had more choice yet many consumers are confused about the products and services on offer, and service complaint numbers continue to rise.
In this conference we talk about how the market does, and does not, deliver for consumers. Is customer service improving? Will emerging technology provide better options for consumers in the future? What is the communications industry doing to focus on the vital service part of their businesses and how can it be done better?
Read more: ACCAN National Conference 2012: Delivering for Consumers
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ACCAN would like to invite our members, financial counsellors and others to attend a "Your Rights" workshop being hosted by ACCAN Chief Executive, Teresa Corbin. Ms Corbin will explain what rights Australian phone and internet customers in relation to common issues such as bill shock, mobile phone and internet contracts and how to make an effective complaint.
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Mobile technology is a potential game changer for people with disability and many older people; providing access and inclusion through usable, accessible and affordable mobile equipment and services.
