ACCAN has today released its updated broadband policy position – Our Broadband Future. This 2014 update takes into account the views of members expressed to us in consultations we held last year.

Read more: Our Broadband Future

The M-Enabling Australasia 2013 conference was held on 14-15 August in Sydney, Australia. The two days consisted of enthralling discussions and practical presentations about mobile technologies and how they can benefit people with disability and older consumers.

Read more: M-Enabling 2013 highlights video

Summary: Would you know if some of your consumer rights were left out of a telco contract? And could it end up costing you? ACCAN's fine print project reveals some concerning findings, with the ACCC asked to step in to protect consumers.

Read more: Unfair and misleading fine print could be costing you

This Sunday 26 January, the ACCAN team will be down at Yabun, Australia's biggest Indigenous festival with a range of useful info and giveaways. We also have a fantastic print by emerging Indigenous artist Graham Toomey to give away to a lucky visitor to our stall.

Read more: ACCAN at Yabun 2014

Summary: ACCAN policy officer Xavier O'Halloran describes an all-too-familiar experience with annoying telemarketers, and why ACCAN thinks we should hang up on their calls for good.

Read more: Hanging up on telemarketers for good

Summary: ACCAN and CHOICE have teamed up to make sure consumers are protected when using m-commerce.

Read more: Safe and smart payments for consumers

Summary: Telstra has been fined over half a million dollars for failing to connect new landline phones in a timely manner, yet ACCAN is concerned that affected consumers are unaware of their right to compensation. 

Read more: Telstra slugged for landline delays

ACCAN’s NBN Consumer Guide is no longer current and is being reviewed to accurately reflect NBN rollout policy changes. We hope to have an updated guide available once the rollout policy changes are finalised.

Read more: The NBN is changing

Australians need fast reliable broadband as soon as possible so we don't fall behind other economies around the world. The Coalition's election pledge on broadband was to use a mix of technologies to speed up the rollout of the NBN and provide all Australians with download speeds of at least 25mbps by the end of 2016. The minimum speed accessible to all was promised to rise to 50mbps by the end of 2019 for 90% of those living in the fixed-line footprint (FTTP, FTTN and HFC).

Read more: What the NBN Strategic Review means for consumers

Lime Telecom, a pre-paid calling card operator, has been directed to comply with the industry's code having ignored a prior warning from the regulator. The ACMA has found the service provider consistently failed to provide consumers with basic information on prices, expiry dates and fees.

Read more: Regulator steps up action against repeat offender Lime Telecom

ACCAN has recently upgraded its website. If you're having trouble viewing any pages, please press [ctrl] + [F5].

ACCAN's first national survey last year produced such a fascinating portrait of consumer experiences, perceptions and concerns that we commissioned a follow-up this year with many of the same questions.

Read more: ACCAN survey finds surge in mobile devices, but mind the age gap