Download: 
Poor mobile reception: what can you do?58 KB
Download: 
Poor mobile reception: what can you do?413.37 KB
From time to time most of us will have a call drop out, delayed texts or slow internet on our mobile phone. But, if you regularly have mobile reception problems, then you are not getting the service you are paying for.
Read more: Poor mobile reception: what can you do?
Write comment (28 Comments)Download: Regional, Rural, Remote - Summer 2012 [Adobe Acrobat PDF - 3.73 MB]
Download: Regional, Rural, Remote - Summer 2012 [Word 2007 Document - 45.1 KB]
The Universal Service Obligation (USO), which guarantees every premises access to a voice service, is outdated. Ensuring that the obligation is updated and that data and voice services are available to all is a key area of work for ACCAN.
Following our event in February, Rethinking the USO, and the findings of the Regional Telecommunications Review 2015, there was a need for further examination of options for the USO that delivers better for consumers. As such, ACCAN contracted John de Ridder, telecommunication economist, to prepare an Occasional Paper for ACCAN on the future of the USO to feed into our work and provide new perspectives.
Read more: The future of the Universal Service Obligation (USO)
The summary below outlines ACCAN's activities from 1 June, 2016 to 31 August, 2016.
James Cook University, Cairns Institute
Grant round: 2017-18
Amount: $36,000
Read more: Connectivity and digital inclusion in Far North Queensland agricultural communities
ACCAN is seeking nominations for Directors to fill four (4) vacancies on its Board.
In accordance with the ACCAN Constitution, the 2022-2023 ACCAN Board will consist of nine (9) members1. Five (5) positions are continuing Directors from the 2021-2022 Board. Five (5) Directors are retiring from the Board but may be eligible for re-election as stated in the ACCAN Constitution.
In accordance with the ACCAN Constitution Board members are elected for a three-year term.
In order to ensure an appropriate balance, the Board is particularly seeking candidates with legal and regulatory expertise; and/or experience in financial management and governance in a not-for-profit organisation; and/or with lived experience of disability; and/or small businesses; and/or an understanding of the issues affecting young consumers ;and/or from an Indigenous background or with strong linkages to Indigenous communities.
Read more: Call for nominations for the ACCAN Board
Write comment (0 Comments)
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Changes to Triple Zero rules announced by Minister for Communications Michelle Rowland today are an important step to enhance public safety.
ACCAN – Australia’s peak body for communications consumers – welcomes today’s announcement by the Minister that several new requirements will apply to mobile carriers in relation to the Triple Zero service.
The range of changes included in a ministerial direction to the Australian Communications and Media Authority (ACMA) will amend the Emergency Call Service Determination.
Read more: New rules for essential Triple Zero services a win for public safety
ACCAN recently commented on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts’ Proposed Amendments to the Powers and Immunities Framework - Consultation Paper (the consultation paper).
ACCAN supports the amendments to the Telecommunications (Low-impact Facilities) Determination 2018 and the Telecommunications Code of Practice 2021 proposed in the consultation paper.
Download: ACCAN Submission to DITRCDA powers and immunities225.16 KB
Downlaod:
ACCAN Submission to DITRCDA powers and immunities3.78 MB
Download: Our Broadband Future - Spring 2011 [Adobe Acrobat PDF - 4.05 MB]
Download: Our Broadband Future - Spring 2011 [Word Document - 75.5 KB]
This research report examined the implications of digital technology, particularly mobile apps, for the management of cultural knowledge. A group of young Aboriginal Australians participated in this project which mapped how they used apps to explore cultural knowledge.
The report is available through the ACCAN Grants Scheme webpage.