A broad coalition of consumer advocates is calling for the Albanese Government to make one fundamental change to the proposed Scams Prevention Framework (SPF) and put reimbursement at its core, warning that without this improvement the SPF is not going to work for the tens of thousands of Australia’s robbed by scammers.
The group’s call is a core part of their submission -with seven key recommendations- in response to the Government’s Consultation on the exposure draft of the Scams Prevention Framework.
ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) on the First Nations Digital Support Hub and Network of Digital Mentors – Draft Combined Grant Opportunity Guidelines. ACCAN welcomes the First Nations Digital Support Hub and Network of Digital Mentors as an important step in supporting the digital ability and literacy of First Nations Australians.
Download: The Privacy Issue - Winter 2012 [Adobe Acrobat PDF - 4.34 MB]
Download: The Privacy Issue - Winter 2012 [Word 2007 Document - 38.34 KB]
Google and ACCAN partnered again in 2015 to offer a paid internship opportunity with ACCAN. Applicants were invited to submit a brief proposal outlining a research project on an emerging communications consumer issue.
The winner was recent law graduate, Alexander Vulkanovski, who tackled the hot topic of the Internet of Things. "Home, Tweet Home": Implications of the Connected Home, Human and Habitat on Australian Consumers is a first-class piece of research by a talented up-and-coming lawyer.
The summary below outlines ACCAN's activities from 1 December 2016 to 28 February 2017.
WEstjustice
Grant Round: 2019
Amount awarded: $50,000
Read more: Newly-Arrived Consumers Telecommunications Advocacy Project
Dear ACCAN Members,
We would like to advise everyone that due to the unfortunate passing of Her Majesty the Queen and the National Day of Mourning on September 22nd, ACCAN’s Annual General meeting, scheduled for that day, will need to be re-scheduled.
In anticipation of a quorum of members not being present at the scheduled meeting, under Section 15.3.2 of ACCAN’s Constitution, we propose we adjourn the meeting to the same time for the following week; 4.00pm Thursday 29th September 2022. The rescheduled meeting will also be conducted online using the same Zoom link if you have registered already.
Notice is hereby given that the Annual General Meeting of the ACCAN will be held via virtual meeting, on Thursday 29th September 2022 from 4.00pm.
Read more: Notice of postponement - ACCAN Annual General Meeting
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A report from the Telecommunication Industry Ombudsman (TIO) of a 14.6% reduction in consumer complaints over the past year is unlikely to be an indication of improved satisfaction with communications services. The reduction in complaints is more likely to indicate that telco consumers are increasingly giving up on the complaints process.
Over 50% of consumers report having at least one problem with their communications service in the last year. This fact alone should temper any industry claims that a reduction in complaints is a good outcome. The disconnect between customer’s experiences of their telco provider and a reduction in the level of complaints suggests the telecommunications complaints mechanism is not working or not fit for purpose.
Read more: A reduction in telco complaints may signal that consumers are giving up
ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) proposed First Nations Community Wi-Fi Program – Draft Grant Opportunity Guidelines. ACCAN welcomes the First Nations Community Wi-Fi Program as an important step to closing the digital divide in remote and very remote communities.
Read more: First Nations Community Wi-Fi Program – Draft Grant Opportunity Guidelines