ACCAN's broadband position statement, entitled Our Broadband Future, was launched at the ACCAN National Conference 2010 in Melbourne. ACCAN defines four principles that should guide broadband policy.
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Introduction to Social Media62 KB
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Introduction to Social Media326.36 KB
What is social media?
Social networking on social media websites involves the use of the internet to connect users with their friends, family and acquaintances. Social media websites are not necessarily about meeting new people online, although this does happen. Instead, they are primarily about connecting with friends, family and acquaintances you already have. The most well-known social media platforms are Facebook, Twitter, Instagram and LinkedIn. These websites allow you to share photos, videos and information, organise events, chat, and play online games.
Read more: Introduction to Social Media
Write comment (0 Comments)Download: Access All Areas - Autumn 2012 [Adobe Acrobat PDF - 3.08 MB]
Download: Access All Areas - Autumn 2012 [Word 2007 Document - 35.48 KB]
Examining fixed phone and broadband products
ACCAN has commissioned a research project with Market Clarity to determine the telecommunications needs and wants of small business consumers and whether these are being met by the telcos.
The research raised concerns for ACCAN that the current offerings from telcos to small businesses do not match the increasingly heavy reliance that small businesses have on telecommunications. Service level agreements and performance guarantees for small businesses need to be available and enforced. Telcos need to champion their products and offer usable solutions and contingency plans in the event that their services fail. At the end of the day, the small business operator should not suffer inconvenience and loss of business due to a lack of services beyond their control. They should not have to deal with the details, they need faults fixed immediately or an agreed alternative needs to be provided by their telco.
The summary below outlines ACCAN's activities from 1 September 2016 to 30 November 2016.
UTS Faculty of Law, UNE School of Law
Grant round: 2017-18
Amount: $50,603
Overview
The Telecommunications Consumer Protections (TCP) Code is an industry code that sets out rules and benchmarks for how telcos must deal with their customers. It protects customers who use mobile phone, landline and internet services, including the NBN.
Sales, advertising, customer service, contracts, billing, credit and debt management, financial hardship arrangements and switching telcos are all covered under the TCP Code.
The TCP Code has been around since 2007 and is reviewed at least every 5 years.
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
The government’s draft Scams Prevention Framework, set to be put to Parliament later this year, will make a difference in the fight against scams. However, by not securing mandatory reimbursement for scam victims, it falls short of what is needed.
ACCAN – the peak body for Australian communications consumers – welcomed the draft scams prevention legislation earlier this month alongside other consumer advocates despite some caveats, including the absence of a mandatory reimbursement requirement on large corporations.
Read more: Onus to stop scams must be on large corporations – not consumers
ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to remake the TLN and eight telecommunications standards.
Read more: ACMA’s proposal to remake the TLN and eight telecommunications standards
An ACCAN Position Statement on the National Broadband Network's installation process.
ACCAN is calling on the government to make National Broadband Network (NBN) fibre-optic cable installations automatic unless individual property owners choose to opt out.