Submissions


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There is an overriding barrier that consumers face when attempting to contact an insurance company to make a claim, access external dispute resolution services or free legal advice – the cost of the phone call.

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ACCAN wants all consumers to pay a fair price for their phone calls. This paper demonstrates that consumers are paying too much for calls from fixed lines to mobile phones and could pay a better price for mobile-to-mobile calls. 

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ACCAN broadly welcomes the draft recommendations stemming from the Australian Communication & Media Authority’s Reconnecting the Customer (‘RTC’) Draft Report, which follows the lifecycle of a consumer’s relationship with a telecommunications service provider from advertising, to point of sale, through to customer service, credit management and complaints-handling. 

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ACCAN, in its submission to the ACMA's Numbering Consultation paper 4, has urged the regulator to adopt an approach to numbering that considers the social impact of any change to numbering systems. This submission focuses on the positive impact a fair charging system for 1800, 1300 and 13 calls from mobiles will have on vulnerable consumers. 

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Tough measures are needed to ensure that Telstra treats competitors fairly and to ensure the migration of consumers to the NBN is done fairly.

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ACCAN argues that a guiding principle for the Convergence Review should be that the broadest range of devices, services and content should be accessible to people with disabilities.

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ACCAN argues that financial penalties should be mandatory if telcos seriously under perform on their Customer Service Guarantee (CSG) obligations.

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ACCAN speaks up for people who are denied the option of an ADSL internet service because Telstra provides them with an "interim" wireless phone instead of a regular copper connection.

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ACCAN supports in principle the Commission’s finding that the current disability support system in Australia is fractured and in need of transformation.

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ACCAN has made a number of recommendations for changes to Communication Alliance's draft Emergency Call Service Requirements Code.

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The capacity of communication networks and emergency warning systems to deal with emergencies and natural disasters

Friday, 15 April 2011
The tragedy of the recent Queensland floods has provided insight into the state of Australia's emergency services. The disaster has particularly highlighted the shortcomings of the emergency service and warning systems framework for Australians with disability.

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ACCAN believes the Telecommunications Industry Ombudsman (TIO) is constrained by its current governance structure and limited resources to truly reach its potential. The TIO needs to modernise and come into line with other industries, most notably to meet the benchmark set by the Financial Ombudsman Service.