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New research demonstrates that the Australian Communications and Media Authority's plan to make mobile calls to freephone (1800) numbers free and local rate (13/1300) numbers cost 22 cents is in the best interest of consumers.

Payphones are an important public resource. Further to our submission on the Consumer Safeguard Instruments for payphone repairs, removals and installations, we ask the ACMA to keep rigorous records so we know what kind of problems people are encountering with payphones.

ACCAN's submission to the Convergence Review highlights three key issues for reform: telecommunications co-regulation - also known as the smurfberry problem; moving from voice-centric to connectivity-centric regulation; and strengthening accessibility standards in broadcasting.

The improved measures in the draft Mobile Premium Services (MPS) Code are a step in the right direction for consumers but new Code rules are weakened by the Code’s weak approach to compliance monitoring and enforcement.

ACCAN has made a submission to the ACCC consultation on the NBN Co-Optus agreement. We argue that marketing restrictions in the agreement are undesirable and that existing laws against misleading and deceptive conduct are sufficient.

ACCAN has provided its view on Telstra's proposed structural separation undertaking (SSU) in this submission to the Australian Competition & Consumer Commission (ACCC). Along with much of the industry, we agree with the ACCC that the current SSU is lacking a clear and enforceable commitment to fair treatment of retail competitors.

Payphones are an important public resource that helps us to connect. ACCAN has submitted comments about the Consumer Safeguard Instruments for payphone repairs, removals and installations to make sure they work in the interest of consumers.

ACCAN recommends that issues relating to social inclusion in the context of information communication technologies (ICT) should be addressed in the Human Rights Baseline Study and provides examples of statistical data that should be collected to measure this.

Most of us take for granted that we can use any communications device – land-line, mobile or internet – to connect to people, services and help. But the reality is that a significant number of Australians can’t use regular products and services because of illness, disability or other impairment. Inclusive Communications is ACCAN's submission to the Department of Broadband, Communications and the Digital Economy (DBCDE)'s Review of Access to Telecommunication Services by People with Disability, Older Australians and People Experiencing Illness.

This submission about the Digital Hubs Draft Program Guidelines was made to the Department of Broadband, Communications and the Digital Economy (DBCDE).

ACCAN argues that the Universal Service Obligation (USO) legislative framework must include obligations to provide the infrastructure that will ensure universal access for all Australians to communications services. We also urge a review of the definition of universal service.

There is an overriding barrier that consumers face when attempting to contact an insurance company to make a claim, access external dispute resolution services or free legal advice – the cost of the phone call.