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Peak consumer body ACCAN say the results of a study released today shed a stark light on the challenges involved in connecting up remote indigenous communities, where very few residents have been online and many have never used a computer.
Read more: Much more than infrastructure needed to connect remote communities
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Only one household out of 30 in the Kwale Kwale, Mungalawuru, and Imangara communities in Central Australia is connected to the internet.
The Home Internet for Remote Indigenous Communities provides a baseline study of communication use in these three remote communities. It includes an overview of existing policies, demonstrating the significance of the intersection between communications and social policy for indigenous consumers living in remote communities.
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ACCAN broadly welcomes the draft recommendations stemming from the Australian Communication & Media Authority’s Reconnecting the Customer (‘RTC’) Draft Report, which follows the lifecycle of a consumer’s relationship with a telecommunications service provider from advertising, to point of sale, through to customer service, credit management and complaints-handling.
Read more: Reconnecting the Customer - Draft report response
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Able Australia Services
Grant round: 2010
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As part of our commitment to community and industry consultation, ACCAN runs a number of events each year. Our current and upcoming events can be found on this page. ACCAN encourages its Members to profile their communications events through our website.
If you would like any further information regarding our events, or to include your event on our site, please contact us.
You can see the speakers' presentations from the ACCANect 2018: Confidence in the connected world on the conference event page. If you are looking for information regarding past events it can be found in the events archive.
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ACCAN, in its submission to the ACMA's Numbering Consultation paper 4, has urged the regulator to adopt an approach to numbering that considers the social impact of any change to numbering systems. This submission focuses on the positive impact a fair charging system for 1800, 1300 and 13 calls from mobiles will have on vulnerable consumers.
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New research published today examines the challenges faced by not-for-profit organisations in the Northern Rivers of NSW and their clients in relation to accessing information communications technology. The report, Another Barrier?, provides a snapshot of those living in regional areas who continue to struggle with the basics of availability, affordability, and accessibility of communications services.
Read more: Northern NSW not for profits and ICT access
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Council on the Ageing WA
Grant round: 2010
Read more: Where Do I Start? Female Seniors and the Internet
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The Another Barrier? report provides a snapshot of the challenges faced by not-for-profit organisations and the people they support in the Northern Rivers region of NSW. As Australia moves into the era of the digital economy and the National Broadband Network (NBN), not-for profits are increasingly finding themselves as brokers of phone and internet access for their clients who continue to struggle with the basics of availability, affordability, and accessibility of ICT.
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Novita Children's Services
Grant round: 2010
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Telecommunications and Deafblind Australians provides the results of a survey of 71 respondents experiencing deafblindness and is the first research of its kind in Australia to focus specifically on telecommunications access and usage. The research, conducted by Able Australia and supported by a grant from ACCAN, calls for better support for deafblind Australians to access the customised telecommunications solutions that are vital to their day-to-day lives.