Home
- Details
Peak consumer body ACCAN says current and ex Vodafone customers will be left shaking their heads today when they discover that, 12 months on, the telecommunications regulator has let the provider off virtually scot-free for the widespread network, complaint-handling problems that plagued Vodafone customers last summer.
Read more: ACMA’s response to Vodafail reveals deep flaws in co-regulatory model
Write comment (0 Comments)- Details
The Regional Telecommunications Review is an independent review that takes place every three years to consider whether people in regional, rural and remote parts of Australia have equitable access to telecommunications.
- Details
The ACMA Communications Report 2010-11 was released today. This major piece of research provides a snapshot of the communications services available and the preferences of Australian consumers. Here’s some key statistics that may be of interest to ACCAN members:
Read more: Communications in 2010-11
Write comment (0 Comments)- Details
The Australian Communications Consumer Action Network (ACCAN) says while it is appropriate that Privacy Commissioner Timothy Pilgrim has launched an investigation into the latest Telstra privacy breach, customers with concerns should consider making their own complaint.
ACCAN says customers with concerns should contact Telstra via its hotline on 133 933. If they want to make a complaint, it’s important they use the word “complaint” when speaking to the customer service representative.
If customers are unsatisfied with Telstra’s response they can make a complaint as an individual to the Office of the Privacy Commissioner.
Read more: Advice for customers affected by latest Telstra privacy breach
- Details
ACCAN comments on the Bills establishing the new Telecommunications Universal Service Management Agency (TUSMA) and creating a framework for the competitive supply of universal services.
- Details
ACCAN's submission to the Government's review of Telstra retail price controls says it is too early in the NBN rollout to remove regulation on prices charged for basics like phone calls.
- Details
Australian Health Workforce Institute, University of Melbourne
Grant round: 2011
- Details
Women's Legal Services, NSW
Grant round: 2011
- Details
William Tibben (University of Wollongong) and Gunela Astbrink (GSA Information Consultants)
Grant round: 2011
- Details
University of Melbourne
Dr Bjorn Nansen, Dr Rowan Wilken, Dr Michael Arnold, Dr Martin Gibbs
Grant round: 2011
Read more: Broadbanding Brunswick: High-Speed Broadband and Household Media Ecologies
- Details
Footscray Community Legal Centre
Grant round: 2011
Read more: Phones and the Internet: Your Rights in Australia
- Details
Media Access Australia
Grant round: 2011
Read more: Sociability: Social Media for People with a Disability - Media Access Australia