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Peak consumer body ACCAN says current and ex Vodafone customers will be left shaking their heads today when they discover that, 12 months on, the telecommunications regulator has let the provider off virtually scot-free for the widespread network, complaint-handling problems that plagued Vodafone customers last summer.

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The Regional Telecommunications Review is an independent review that takes place every three years to consider whether people in regional, rural and remote parts of Australia have equitable access to telecommunications.

 

 The ACMA Communications Report 2010-11 was released today. This major piece of research provides a snapshot of the communications services available and the preferences of Australian consumers. Here’s some key statistics that may be of interest to ACCAN members:

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The Australian Communications Consumer Action Network (ACCAN) says while it is appropriate that Privacy Commissioner Timothy Pilgrim has launched an investigation into the latest Telstra privacy breach, customers with concerns should consider making their own complaint.

ACCAN says customers with concerns should contact Telstra via its hotline on 133 933. If they want to make a complaint, it’s important they use the word “complaint” when speaking to the customer service representative.

If customers are unsatisfied with Telstra’s response they can make a complaint as an individual to the Office of the Privacy Commissioner.

ACCAN comments on the Bills establishing the new Telecommunications Universal Service Management Agency (TUSMA) and creating a framework for the competitive supply of universal services. 

ACCAN's submission to the Government's review of Telstra retail price controls says it is too early in the NBN rollout to remove regulation on prices charged for basics like phone calls. 

Women's Legal Services, NSW

Grant round: 2011

William Tibben (University of Wollongong) and Gunela Astbrink (GSA Information Consultants)

Grant round: 2011 

University of Melbourne

Dr Bjorn Nansen, Dr Rowan Wilken, Dr Michael Arnold, Dr Martin Gibbs

Grant round: 2011 

Footscray Community Legal Centre

Grant round: 2011