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Government ICT Purchasing: What differences do accessibility criteria make for people with disabilities? is a project undertaken by Dr Will Tibben of the University of Wollongong and Gunela Astbrink of GSA Information Consultants that collected the latest available information about accessibility in ICT government purchasing in OECD countries and examined steps that need to be taken for ICT public procurement in Australia. The project was funded under the 2011 round of the ACCAN Grants Scheme.

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A reminder to ACCAN members that nominations for Directors to fill six vacancies on the ACCAN Board close at 5pm next Monday 1st October. Newly elected Board members at the 2012 AGM will sit for a two-year term until the Annual General Meeting in 2014.

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In August, the government issued a "request for tender" for the National Relay Service (NRS). The NRS offers a phone solution for people who are Deaf, hearing-impaired or speech-impaired.

The information that follows explains what types of services might be offered to NRS users in the future by the organisation who is successful in winning the government contracts.

View this information in Auslan: YouTube video (external site)

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Over the last year the communications landscape has changed dramatically. Consumers have never had more choice yet many consumers are confused about the products and services on offer, and service complaint numbers continue to rise.

In this conference we talk about how the market does, and does not, deliver for consumers. Is customer service improving? Will emerging technology provide better options for consumers in the future? What is the communications industry doing to focus on the vital service part of their businesses and how can it be done better?

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The Australian Communications Consumer Action Network (ACCAN) today launched a new guide for consumers that explains their rights in relation to mobile phone, landline, internet and pay TV services.

The guide, Making the Right Call, summarises in plain language what rights customers have under the newly registered Telecommunications Consumer Protections (TCP) Code and other laws, regulations and industry codes.

“This guide is essential for phone and internet customers in Australia, because it explains your rights in simple terms, including what to look for when signing up for services. It also has tips on what you can expect once you’ve signed up for a service and what you should do if something goes wrong,” said ACCAN Chief Executive Officer Teresa Corbin.

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Peak telecommunications consumer body ACCAN says its new research confirms the majority of Australians now see their mobile phone as their number one communications device (58%), while fixed line phones dwindle at 29%. The research highlighted a generational gap, with younger people vastly preferring mobiles (77%), while more than half of people aged 55 and over saying their fixed line is their main service.

The first annual ACCAN National Consumer Perceptions Survey, which is being presented at the ACCAN 2012 National Conference being held in Sydney today (Weds), also revealed that many Australians are reluctant to switch providers, with almost a third of respondents saying they had never switched telecommunications providers. Almost half had been with their provider for five years or more. 

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Front cover image of Making the Right Call BookletDownload: Making the Right Call: Your Rights As a Phone and Internet Customer [Adobe Acrobat PDF - 197.99 KB]

Download: Making the Right Call: Your Rights As a Phone and Internet Customer [Word 2007 Document - 46.84 KB]

As a telecommunications customer, you have rights that apply to your mobile phone, landline phone, internet and, if it's provided by a telco, your pay TV service. ACCAN has produced a guide, Making the Right Call, that summarises your rights as a phone and internet customer as outlined in the Telecommunications Consumer Protections Code and other relevant laws, regulations and industry codes.

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In this submission by the Australian Communications Consumer Action Network to the Parliamentary Joint Committee on Intelligence and Security, ACCAN comments on two specific issues that may have a direct impact on affordable and accessible telecommunications services.

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Peak communications consumer body ACCAN has welcomed the announcement by Communications Minister Stephen Conroy that consumers will soon receive SMS alerts about global roaming costs when they travel overseas.

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In our submission to this Inquiry into Privacy Amendment (Enhancing Privacy Protection) Bill 2012, ACCAN has raised a number of concerns regarding credit reporting arrangements, relay services and cross-border disclosure arrangements.

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The ACCAN 2012 National Conference program includes an exciting innovation: a consumer-oriented Technology Expo.  ACCAN’s TEXPO is not the usual trade show, but a targeted, in-depth showcase of carefully selected technologies of interest to a broad range of consumers.

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ACCAN is accepting Expressions of Interest to fill a vacancy on its Independent Grants Panel.  The role of the Panel is to assess eligible applications to the ACCAN Independent Grants Scheme and recommend the strongest to the ACCAN Board for funding.

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