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Telecommunications consumer group ACCAN is today revealing the best and worst pre-paid calling cards to use to phone friends and family overseas this Christmas after a mystery shopping test it conducted found significant problems with 40% of cards.

Father and daughter using mobiles in the parkDownload: docHow to choose a pre-paid calling card55.5 KB

Download:pdfHow to choose a pre-paid calling card300.88 KB

Pre-paid calling cards can be a cheap way to make international calls and many offer good value for money. But, be warned, there are also many cards you should avoid buying because of hidden fees and charges.

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This collaborative report, prepared by Blind Citizens Australia, Vision Australia, ACCAN and Media Access Australia, aims to highlight the consumer experience of the audio description (AD) technical trial on ABC TV to help inform Government’s thinking regarding the introduction of a permanent AD service.

Cloud computing has the potential to transform the way individual consumers and small businesses store and use data, potentially saving time, money and effort. However, cloud computing involves risks for consumers that must be carefully managed.

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In late November ACCAN’s Indigenous policy officer, Michael Charlton, took part in a fieldtrip to central Australia as part of the ongoing Home Internet for Remote Indigenous Communities project.

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Government agencies, telcos, banks and finance companies all collect information from customers in order to identify them. This means that an individual’s personal identity information is kept separately on file by each agency. From a consumer perspective, it means that each time we open an account with, for example, a bank or a telco who we haven’t done business with before, we have to undergo an identity check to prove that we are who we say we are.

Cloud computing has the potential to transform the way individual consumers and small businesses store and use data, potentially saving time, money and effort. You may already be using a cloud computing service like Hotmail or other web-based email services. However, cloud computing involves risks for consumers that must be carefully managed.