Our focus

Details
Research Publications

Anglicare Victoria's Hardship Survey 2013, part-funded by ACCAN, surveyed 325 low-income clients regarding their access to telecommunications and whether they struggle to afford these services. Participants were taken from across 25 emergency relief and financial counselling services in metropolitan and non-metropolitan Victoria.

Details
Research Publications

In 2012 ACCAN produced its first national survey to support campaigning and advocacy. The survey investigated consumer experiences, perceptions and concerns amongst Australians aged 18 year or more. In 2013 ACCAN commissioned McNair Ingenuity Research to conduct a follow-up survey utilising many of the same questions as the previous year to allow us to track changes in the market.

Details
Research Publications

From workshops with members of the Deaf community, consultation with experts, and literature research, the WA Deaf Society, supported by a grant from ACCAN, created accessible videos showing people how to avoid romance scams, lottery scams, credit card scams, and other scams on the Internet and produced a short report. 

Details
Research Publications

New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea.

Details
Research Publications

The Mobile Matters report by project coordinator Leo Fieldgrass details the findings from a year-long youth participatory action research and advocacy program that involved over 100 Melbourne VCAL students. The student researchers documented the challenges faced by them and their peers and made recommendations to industry for changes to better support young consumers.

Students from the Youth Advocates Project by the Brotherhood of St Laurence have a clear message for telcos and regulators: "We want you to understand what it's like to be a young mobile consumer: we don't just use mobiles for mucking about. We use them for jobs and shifts, school, parents, and emergencies".

Details
Research Publications

Phones and Internet: Your Rights in Australia is a project by the Footscray Community Legal Centre (FCLC) that provides education materials designed for refugees and new migrants to help understand the telecommunications market in their first six months of residing in Australia. The project was funded under the 2011 round of the ACCAN Grants Scheme. 

Details
Research Publications

New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

Details
Research Publications

This collaborative report, prepared by Blind Citizens Australia, Vision Australia, ACCAN and Media Access Australia, aims to highlight the consumer experience of the audio description (AD) technical trial on ABC TV to help inform Government’s thinking regarding the introduction of a permanent AD service.

Details
Research Publications

Only one household out of 30 in the Kwale Kwale, Mungalawuru, and Imangara communities in Central Australia is connected to the internet.  

The Home Internet for Remote Indigenous Communities provides a baseline study of communication use in these three remote communities. It includes an overview of existing policies, demonstrating the significance of the intersection between communications and social policy for indigenous consumers living in remote communities.

Details
Research Publications

This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a lottery. With little useful information available about each card at the point-of-sale consumers run the very-real risk of purchasing a card that offers poor value for money.

Details
Research Publications

This document presents findings from a quantitative investigation into consumer experiences, perceptions and concerns in the communications market.

Details
Research Publications

The Australian Health Workforce Institute (AHWI) at The University of Melbourne conducted a study exploring how people from culturally and linguistically diverse (CALD) backgrounds living in one region within Melbourne’s North use telecommunications (telephones and the internet) to access health information. In particular the team wanted to know whether members of these communities use landline telephones, mobile phones and/or the internet to access information about health and well-being, and health services, and determine any particular needs or characteristics of this group in accessing health care providers and information.

About us

ACCAN in Action