ACCAN commissioned ACA Research to analyse the global roaming charges of 12 popular providers across the top ten overseas destinations visited short-term by Australian residents. The research took place during July and August 2013 but was was updated with new pricing details in September and October 2013.

Anglicare Victoria's Hardship Survey 2013, part-funded by ACCAN, surveyed 325 low-income clients regarding their access to telecommunications and whether they struggle to afford these services. Participants were taken from across 25 emergency relief and financial counselling services in metropolitan and non-metropolitan Victoria.

In 2012 ACCAN produced its first national survey to support campaigning and advocacy. The survey investigated consumer experiences, perceptions and concerns amongst Australians aged 18 year or more. In 2013 ACCAN commissioned McNair Ingenuity Research to conduct a follow-up survey utilising many of the same questions as the previous year to allow us to track changes in the market.

New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea.

This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a lottery. With little useful information available about each card at the point-of-sale consumers run the very-real risk of purchasing a card that offers poor value for money.

New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

This collaborative report, prepared by Blind Citizens Australia, Vision Australia, ACCAN and Media Access Australia, aims to highlight the consumer experience of the audio description (AD) technical trial on ABC TV to help inform Government’s thinking regarding the introduction of a permanent AD service.

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