Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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List of articles in category Media releases
Title Created Date
Telco complaints decrease on average but mobile coverage still a concern 21 September 2022
Achieving better basics for all during a time of significant change 08 August 2022
90% of Australians think telcos should offer affordable internet plans 28 July 2022
NBN seeks price rise as low income households struggle 21 July 2022
Around 900,000 Australian households still don’t have in-home internet 04 July 2022
Regional Consumers Benefit from 2022-23 Federal Budget, But Immediate Action on Affordability Needed. 31 March 2022
ACCAN Board announces Andrew Williams as CEO 29 March 2022
ACCAN Welcomes 2021 Regional Telecommunications Review Findings 15 February 2022
ACCAN Awarded auDA Foundation Grant to Empower Small Businesses 01 February 2022
ACCAN Comments on Telstra's $2.5 million penalty for customer privacy and public safety failures 16 December 2021
Indigenous Digital Inclusion Efforts Must Be First Nations Led and Adequately Funded 01 December 2021
New research finds nearly three-quarters of Australians want better complaints handling from digital platforms 29 November 2021
New report highlights need for government and industry action on telco affordability 26 October 2021
Further action needed for regional Australia to stay connected 08 October 2021
ACCAN Comments on DIGI Misinformation Complaints Portal 11 October 2021
Telecommunications complaints fall, but serious concerns remain 22 September 2021
ACCAN Welcomes Infrastructure Australia’s Roadmap For Improved Communications Sector 03 September 2021
ACCAN Board Announced CEO Departure 17 August 2021
Time to act on affordable broadband 04 August 2021
ACCAN invests in growing leadership team with key promotions 12 July 2021
COVID-19 telco principles fail to adequately protect telco consumers: ACCAN 29 June 2021
Australian Human Rights Commission supports ACCAN’s call for No Australian Left Offline 31 May 2021
Consumers may walk away from NBN if the price isn’t right: ACCAN 25 March 2021
New rules for telco networks must be changed to benefit consumers: ACCAN 17 March 2021
New research highlights urgent need to close digital divide for Indigenous communities 25 November 2020
ACCC’s effort to improve broadband affordability and consumer compensation commended 04 November 2020
Consumers to benefit from extension of NBN Co financial assistance packages 04 September 2020
ACCAN welcomes action by the ACMA against telcos who breached consumer protection rules 01 September 2020
Youth research highlights need to address internet affordability 25 August 2020
Small businesses need telco services that are fit for purpose: ACCAN 03 June 2020
New complaints data shows customer service issues continue for telcos 20 May 2020
ACCAN welcomes passage of COVIDSafe app legislation with amendments 15 May 2020
ACCAN launches new telco help guides with support of Federal Government 14 May 2020
RRRCC: Bush communications coalition calls for passage of Telecommunications Reform Package legislation 11 May 2020
ACCAN welcomes additional NDIS COVID-19 support 28 April 2020
ACCAN welcomes additional telehealth funding, flags affordability barriers need to be addressed 29 March 2020
Community sector organisations call on Government to act on communications affordability issues 27 March 2020
Government must act to address broadband affordability as unemployment predicted to rise 23 March 2020
RRRCC welcomes NBN Co’s efforts to provide #BetterBushComms 25 March 2020
COVID-19 highlights need for affordable, reliable communications 18 March 2020
Regional groups call for passage of Telecommunications Reform Package 02 March 2020
New telco rules aim to stop scammers 28 February 2020
Small businesses lodging greater share of telco complaints 12 February 2020
Telco reliability framework remains a work in progress: ACCAN 18 December 2019
Telcos must pass on NBN improvements to consumers: ACCAN 26 November 2019
Australians lose $15M per year to missed NBN appointments 13 November 2019
Urgent need to address broadband affordability: ACCAN 04 November 2019
Growth of internet issues reinforces need for reliability safeguards 30 October 2019
Telco complaints falling, but serious issues remain 29 October 2019
ACCAN welcomes new mobile-porting regulation 16 October 2019