Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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List of articles in category Media releases
Title Created Date
Campaign for equal access to ABC TV kicks off today 03 October 2012
Making the right call: New guide explains customers’ phone and internet rights 05 September 2012
New study confirms mobile is Australians’ number one communications device 04 September 2012
New industry standard to ease global roaming pain 23 August 2012
New rules for telecommunication providers but tougher enforcement needed 11 July 2012
Better television captions a win for the whole community 26 June 2012
Six new telecommunications consumer advocacy projects for seniors, children, and people experiencing financial hardship 20 June 2012
New “talking” set-top box means everyone can enjoy digital television 18 May 2012
ACCAN making a difference for Australian telecommunications consumers 21 May 2012
Regulator commits to important 13/1800 number reform for mobile phones 24 April 2012
New guides make social media - and pizza - accessible for everyone 13 March 2012
Audio description trial to commence on the ABC second half of 2012 22 February 2012
ACCAN cannot support industry Telecommunications Code 07 February 2012
Advice for customers affected by latest Telstra privacy breach 12 December 2011
Telco industry scores an ‘F’ on annual complaints scorecard 08 November 2011
New draft rules for telcos released today for public comment 25 October 2011
Regulator commits to Fair Calls for mobile users 11 October 2011
2011 ACCAN National Conference starts today 07 September 2011
Industry’s tinkering with voluntary Code won’t fix customers’ woes 26 July 2011
First NBN phone & internet offers spark affordability debate 22 July 2011
Much more than infrastructure needed to connect remote communities 20 July 2011
Government funds Lifeline calls but long-term 13/1800 solution needed 29 June 2011
New report shows senior women need more support to get online 23 June 2011
2011 ACCAN Grants Scheme projects announced 16 June 2011
Hope for telco customers as regulator releases damning customer service and complaint handling report – and threatens to regulate 01 June 2011
Government offers education and support to help Aussies get online 31 May 2011
At long last Telstra moves on bill shock but industry must hand power back to customers, says peak consumer body 25 May 2011
Peak communications body says set-top box scheme is essential 18 May 2011
Australia’s newest superhero wants a telco to provide Fair Calls For All 09 May 2011
Record complaints spell the end of an era for Australia’s most-hated industry 04 May 2011
Senator Conroy launches ACCAN’s NBN: Guide for Consumers 08 April 2011
Telco ombudsman must hit telcos’ hip pockets to encourage real change 05 April 2011
Phone, internet plans “incomprehensible” for African and Burmese refugees and migrants 23 March 2011
Queensland flood highlights need to fix Triple Zero accessibility 11 March 2011
Sky high: 671 people per day call Ombudsman for help 25 February 2011
Vodafone apology comes at a critical time for telco industry 22 February 2011
TV networks need to tune into audience's appetite for captions 31 January 2011
Australia’s Deaf community congratulates and thanks the Queensland Government 14 January 2011
Epic Vodafail: customer takes 12,000 complaints to the regulators 21 January 2011
Sorry seems to be the hardest word but, finally, Vodafone says it 21 December 2010
ACCAN welcomes improved media access for people with disability 03 December 2010
TIO report reveals another dreadful year for telco consumers 03 December 2010
Landmark legislation heralds a new era in telecommunications 29 November 2010
Millions of unhappy customers with telco problems and complaints 23 November 2010
Record levels of customer complaints spark ACMA inquiry 20 April 2010
Parliament must prioritise telco customers 11 March 2010
Telstra fees a ’bad deal’ for consumers 21 July 2009
Seven projects share $250,000 in ACCAN grants 03 June 2010
ACMA report highlights problems with mobile phone "caps" 27 May 2010
ACCAN warns of iShock risk 24 May 2010