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William Tibben (University of Wollongong) and Gunela Astbrink (GSA Information Consultants)
Grant round: 2011
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University of Melbourne
Dr Bjorn Nansen, Dr Rowan Wilken, Dr Michael Arnold, Dr Martin Gibbs
Grant round: 2011
Read more: Broadbanding Brunswick: High-Speed Broadband and Household Media Ecologies
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Footscray Community Legal Centre
Grant round: 2011
Read more: Phones and the Internet: Your Rights in Australia
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Media Access Australia
Grant round: 2011
Read more: Sociability: Social Media for People with a Disability - Media Access Australia
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ACCAN has provided its comment in response to the Communication Alliance's release of the Draft Telecommunications Consumer Protection (TCP) Code.
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Read more: Implementing changes to freephone and local-rate numbers
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After a year of community calls for action, including those made Fair Calls for All superhero, Number Woman, the telecommunications regulator, the Australian Communications & Media Authority (ACMA), has proposed changes so that 1800 numbers will be free and 13/1300 numbers will cost about 30 cents to call from a mobile phone, just as they currently do from landlines.
Now’s the time to take action! The ACMA wants to hear from interested parties by this Wednesday 30th November. So far we've had over 750 people make a submission, and we've made it easy for you to share your story.
Send a message to the ACMA to say that you want Fair Calls For All. It only takes a minute or two!
Further background on the Fair Calls campaign.
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The improved measures in the draft Mobile Premium Services (MPS) Code are a step in the right direction for consumers but new Code rules are weakened by the Code’s weak approach to compliance monitoring and enforcement.
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Please join us at a special event being held for our members to celebrate the first two years of Australia’s peak consumer body representing communications consumer.
The members’ event will begin immediately after our AGM, commencing at 2pm.
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The telco industry had more than 197,000 new complaints from its customers lodged with the Telecommunications Industry Ombudsman in the last financial year, representing a 17.8% increase on the previous year’s result and making this the highest number of complaints on record.
The top three issues for consumers were again customer service, complaint handling, and billing and payments.
“The telco industry has scored another ‘F’ this year for customer service and complaint handling for failing to address its customers' problems in a timely manner,” ACCAN Chief Executive Officer Teresa Corbin said today.
Read more: Telco industry scores an ‘F’ on annual complaints scorecard
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Payphones are an important public resource. Further to our submission on the Consumer Safeguard Instruments for payphone repairs, removals and installations, we ask the ACMA to keep rigorous records so we know what kind of problems people are encountering with payphones.