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Australian Communications Consumer Action Network (ACCAN) and the Public Interest Advocacy Centre (PIAC) commissioned research on how consumers experience their billing arrangements.

This research has found that some of the payment options that are offered by telecommunications providers to their customers are not suitable for people in vulnerable circumstances.

Some of the key findings of the research include:

South Australian Council on Intellectual Disability

People with intellectual disability are at greater risk to the dangers of the online environment. However, there is limited educational information presented in formats accessible to people with intellectual disability. This project will build on an existing co-designed introductory online safety workshop to develop a series of accessible training resources focused on online safety. A co-design approach will be used to develop, test and refine the products, and gather information about communications related barriers to inform future advocacy.

Visit SACID's website.

ACCAN’s purpose, as outlined in our Strategic Plan, is to work for “communications services that are trusted, inclusive, accessible and available for all.”

Our approach to priorities

ACCAN has revised the way in which we approach our policy priorities, in consultation with our members. Feedback from members supported a movement to setting out our enduring priorities, which reflect our long-term areas of policy focus, and more immediate proactive areas of policy focus or policy themes.

Read more: Quarter 2, FY 23-24

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts’ (the Department) consultation on its Facilities and Tower Access Regimes and Mobile Network Infrastructure Providers Issues Paper.

The opinion piece below was written by ACCAN CEO Carol Bennett for The Canberra Times and Australian Community Media. It was originally published on 29 January 2025.

One of the most important bills to come before the Federal Parliament prior to the looming election will be a proposed framework for preventing scams.

Ahead of the parliamentary debate there seems a lot of discussion about ensuring there are adequate protections - but for who?

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Peak communications consumer body, ACCAN is deeply concerned about the impact of Telstra’s announcement of imminent price increases on mobile and internet plans on consumers struggling with the cost of living.

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