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Download: The Privacy Issue - Winter 2012 [Adobe Acrobat PDF - 4.34 MB]
Download: The Privacy Issue - Winter 2012 [Word 2007 Document - 38.34 KB]
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Download: Access All Areas - Autumn 2012 [Adobe Acrobat PDF - 3.08 MB]
Download: Access All Areas - Autumn 2012 [Word 2007 Document - 35.48 KB]
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Download: Regional, Rural, Remote - Summer 2012 [Adobe Acrobat PDF - 3.73 MB]
Download: Regional, Rural, Remote - Summer 2012 [Word 2007 Document - 45.1 KB]
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Download: Our Broadband Future - Spring 2011 [Adobe Acrobat PDF - 4.05 MB]
Download: Our Broadband Future - Spring 2011 [Word Document - 75.5 KB]
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Download: The Numbers Game - Winter 2011 [Adobe Acrobat PDF - 2.06 MB]
Download: The Numbers Game - Winter 2011 [Word Document - 78 KB]
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The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.
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Peak communications consumer body ACCAN has welcomed the findings of the Regional Telecommunications Independent Review Committee (RTIRC) 2024 report, particularly the call for action on stronger consumer protections under the Telecommunications Consumer Protections (TCP) Code and universal service reform in 2025.
The report was released a day before the latest draft of the updated TCP Code was released for public consultation.
Read more: Regional telco review heaps further pressure on consumer code
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Peak communications consumer body ACCAN has welcomed regulatory action against Telstra for significant Triple Zero failings earlier this year, and urged a modernisation of Triple Zero services.
Telstra has been fined more than $3 million for 473 breaches of Triple Zero rules relating to an incident on 1 March 2024, during which Telstra’s Triple Zero call centre was hampered in transferring calls to emergency services for 90 minutes. Customers were unable to access the service as expected.
Read more: Consumers call for Triple Zero modernisation after outage
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Consumers will now have a voice at the table to determine how the NBN can better serve the needs of communities around Australia thanks to a $2.56 million funding grant from the Australian Government to the Australian Communications Consumer Action Network (ACCAN).
As the peak communications consumer body, ACCAN’s new funding will allow it to advocate for the interests of consumers under a new framework of economic regulation approved by the Australian Competition and Consumer Commission (ACCC) known as the Special Access Undertaking (SAU). The framework will propose NBN expenditure, service standards and pricing for the regulatory period commencing 1 July 2026 through to 30 June 2029.
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In a significant win for Australians fed up with the onslaught of fake, deceptive and damaging text message scams, the SMS Sender ID Register will be made mandatory.
ACCAN, Australia’s peak communications consumer group, have been calling for the Federal Government to implement a mandatory register throughout 2024. The Register will help consumers more easily determine whether a text message is a scam or legitimate notification from businesses, service providers and government.
Read more: Mandatory SMS Register to ensure Australians get fewer notifications from scammers
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National communications consumer body ACCAN is encouraging consumers to Stop, Check, and Protect to remain scam safe this Black Friday and Christmas sales season.
With nearly $7 billion expected to be spent in the four-day period between Black Friday and Cyber Monday, criminals will be intensifying efforts to steal money from unsuspecting online shoppers.
Read more: Great discounts, good deals and deceptive scams abound this sales season
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ACCAN has welcomed the transparency of data released this week by the Telecommunications Industry Ombudsman which highlights a small year-on-year jump in complaints as well as the telling figure of 30% of consumers not being able to reach a resolution after it is referred to their telco.
ACCAN CEO Carol Bennett said, “consumers rely on mobile, internet and landline services for essential connectivity and the transparency provided by this report highlights much room for improvement in the management of consumer telco complaints.”