Download: The Privacy Issue - Winter 2012 [Adobe Acrobat PDF - 4.34 MB]
Download: The Privacy Issue - Winter 2012 [Word 2007 Document - 38.34 KB]
Download: Access All Areas - Autumn 2012 [Adobe Acrobat PDF - 3.08 MB]
Download: Access All Areas - Autumn 2012 [Word 2007 Document - 35.48 KB]
Download: Regional, Rural, Remote - Summer 2012 [Adobe Acrobat PDF - 3.73 MB]
Download: Regional, Rural, Remote - Summer 2012 [Word 2007 Document - 45.1 KB]
Download: Our Broadband Future - Spring 2011 [Adobe Acrobat PDF - 4.05 MB]
Download: Our Broadband Future - Spring 2011 [Word Document - 75.5 KB]
Download: The Numbers Game - Winter 2011 [Adobe Acrobat PDF - 2.06 MB]
Download: The Numbers Game - Winter 2011 [Word Document - 78 KB]
Download: 
ACCAN Magazine Issue 18 Summer 2016.pdf2.07 MB (Note: reading order not accessible)
Download accessible version: 
ACCAN Accessible Magazine - Summer 2016.docx50.27 KB
Download: ACCAN Magazine Issue 19 Autumn 2016.pdf2.28 MB(Note: reading order not accessible)
Download accessible version: ACCAN Magazine - Autumn 2016 accessible version.docx38.03 KB
The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.
Consumers expect their telcos to be following basic rules to protect their critical accounts, and news of Telstra’s failure to follow well established customer ID processes is deeply disappointing, says ACCAN, the peak body for Australian communication consumers.
Customer ID rules exist to protect consumers against misuse of their accounts, loss of services or other fraudulent activity. The ACMA has today found Telstra failed to follow these rules for 168,000 high-risk customer interactions, including over 7000 interactions concerning customers identified as being in vulnerable situations. A penalty of $1,551,000 has been levied as a result.
Read more: Negligent anti-scam compliance an inexcusable oversight by Telstra
Consumers would be forgiven for feeling angry and betrayed after an ACMA investigation revealed Telstra made available to the public details of 140,000 telco customers who had requested unlisted numbers (also known as silent numbers), in breach of carrier licence conditions.
Consumers have the right to ask their provider to make their phone number unlisted. Calls from unlisted phones do not show up on the phones of recipients. The number also doesn’t appear in phone directories.
Read more: ACMA investigation into Telstra reveals significant breach of community trust
Australia’s peak communications consumer advocacy group, the Australian Communications Consumer Action Network (ACCAN), has today announced 3 projects that it will fund through the 2024 Round of its Independent Grants Program.
The ACCAN Independent Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in their own interests.
Read more: ACCAN awards three new communications consumer grants
Ms Carol Bennett has officially commenced her role as Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN) as of Monday 8 July. This follows a prior announcement of her appointment to succeed Andrew Williams, who departed earlier this year.
Ms Bennett is a highly respected executive with extensive experience in senior management and board roles within the health and aged care sector. Importantly, Ms Bennett has an established reputation for effective national advocacy on behalf of consumers. She joins ACCAN from the Alliance for Gambling Reform, where she was CEO since 2021.