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Communications Compliance, a newly created industry monitoring body set up to monitor telco compliance with the new Telecommunications Consumer Protection Code, is seeking nominations or recommendations from consumer bodies for a consumer director to sit on its Board. 

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A lively two-day event being held in Alice Springs this Thursday and Friday (26th-27th July) will focus on the unique communications needs of people living and working in remote Australia and how best to deliver them. The event will include representatives from Federal, state and territory governments, NBN Co, members of the Regional Telecommunications Independent Review Committee, community organisations, researchers and technical specialists.

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Great news! Australia’s first-ever audio described television will be broadcast on ABC1 from August 5 this year. Audio Description (AD) is an additional verbal commentary that complements the existing soundtrack of a program for people who are blind or vision impaired. It is a narration that explains what is happening visually on screen during a television program.

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In this submission to the Senate Legal and Constitutional Affairs Committee Inquiry into the Privacy Amendment (Enhancing Privacy Protection) Bill 2012, ACCAN comments on some aspects of the Credit Reporting Schedule and makes recommendations regarding how privacy matters should be handled. 

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Ensuring the security of multiple online accounts might seem like a big task, but it is important you do not use the same password for all of your accounts.

Data breaches of well-known websites are becoming more common, and using the same password across multiple accounts puts you at risk of cyber-criminals accessing your banking, social media accounts and other personal information.

Here are some tips for creating strong, unique passwords that will keep your personal information safe online:

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There is a wide gap between the pricing of certain IT products sold in Australia and identical products sold in other markets. This submission focuses on how these price differences have an impact on basic consumer protections, small businesses and people with disability.

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The Australian Communications Consumer Action Network (ACCAN) says telecommunications customers should expect to see improvements in customer service, complaint handling and a reduction in the number of customers experiencing “bill shock” if the new Telecommunications Consumer Protection (TCP) Code is effectively enforced.

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A stellar line-up of government, industry, regulatory authorities and consumer representatives will share ideas and spark debates at the third annual ACCAN National Conference being held in Sydney on 5th-6th September 2012. 

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Phones and Internet: Your Rights in Australia is a project by the Footscray Community Legal Centre (FCLC) that provides education materials designed for refugees and new migrants to help understand the telecommunications market in their first six months of residing in Australia. The project was funded under the 2011 round of the ACCAN Grants Scheme. 

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Disability advocates are today celebrating the passage of legislation in both houses of Parliament that means television viewers will soon enjoy better closed captioning on television.

Closed captions refer to the on-screen text that describes the speech and other audio during television broadcasts.

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Peak consumer communications group ACCAN today announced the six new consumer research, education and advocacy projects awarded funding through the 2012 Round of the $250,000 ACCAN Grants Scheme.

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Market Clarity Pty Ltd

Grant round: 2012

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