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New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

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New research by leading telecommunications analyst firm Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

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ACCAN represents consumer interests on the Australian Communications & Media Authority (ACMA) Closed-Caption Committee, which has provided advice on developing a standard for quality closed captions on Australian television. 

ACCAN applauds the Australian Government for its recognition of the importance closed captions play in providing meaningful access to television for many Australian consumers. 

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Cover picture for The Bottom Line - Summer 2012 magazine

Download: The Bottom Line - Summer 2012 [Adobe Acrobat PDF - 4.08 MB]

Download: The Bottom Line - Summer 2012 [Word Document - 70 KB]

 

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Download: The Privacy Issue - Winter 2012 [Adobe Acrobat PDF - 4.34 MB]

Download: The Privacy Issue - Winter 2012 [Word 2007 Document - 38.34 KB]

 

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Download: Access All Areas - Autumn 2012 [Adobe Acrobat PDF - 3.08 MB]

Download: Access All Areas - Autumn 2012 [Word 2007 Document - 35.48 KB]

 

 

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Download: Regional, Rural, Remote - Summer 2012 [Adobe Acrobat PDF - 3.73 MB]

Download: Regional, Rural, Remote - Summer 2012 [Word 2007 Document - 45.1 KB]

 

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Download: Our Broadband Future - Spring 2011 [Adobe Acrobat PDF - 4.05 MB]

Download: Our Broadband Future - Spring 2011 [Word Document - 75.5 KB]

 

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Download: The Numbers Game - Winter 2011 [Adobe Acrobat PDF - 2.06 MB]

Download: The Numbers Game - Winter 2011 [Word Document - 78 KB]

 

 

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Telecommunications consumer group ACCAN is today revealing the best and worst pre-paid calling cards to use to phone friends and family overseas this Christmas after a mystery shopping test it conducted found significant problems with 40% of cards.

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Father and daughter using mobiles in the parkDownload: docHow to choose a pre-paid calling card55.5 KB

Download:pdfHow to choose a pre-paid calling card300.88 KB

Pre-paid calling cards can be a cheap way to make international calls and many offer good value for money. But, be warned, there are also many cards you should avoid buying because of hidden fees and charges.

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This collaborative report, prepared by Blind Citizens Australia, Vision Australia, ACCAN and Media Access Australia, aims to highlight the consumer experience of the audio description (AD) technical trial on ABC TV to help inform Government’s thinking regarding the introduction of a permanent AD service.

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