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New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea.
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When the trial of audio description (AD) ended on 5 November last year, Communications Minister Senator Stephen Conroy acknowledged the strong desire for the service to continue and agreed to work together with all parties towards establishing a permanent AD service on Australian TV in the future.
Read more: Communiqué: an update on audio description on TV
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We experienced problems with our website this morning (26/02/13). Our site should be back to normal, if you experience any problems please email info (at) accan.org.au
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Peak telecommunications consumer group ACCAN says customers who want swift action for the Vodafone network’s service outages in 2010 and 2011 should contact the Telecommunications Industry Ombudsman (TIO).
Read more: Vodafone customers should go to TIO if they want swift action on complaints
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Peak consumer group ACCAN says it is pleased with the announcement by Telstra today that it intends to waive a $2.93 monthly silent line fee for people who are under a protection order or at risk of violence.
Read more: ACCAN welcomes moves by Telstra on silent-line fee exemption
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Many apps improve our life – we can get directions in a strange city, play Scrabble with friends on another continent or access app-exclusive content for our favourite magazine. Still, consumers need better information about how apps use personal information or structure in-app purchases.
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With the financial support of ACCAN, Deaf Australia, the national peak organisation for Deaf people in Australia, is undertaking a national online survey about mobile phone usage by Deaf people. If you are Deaf or hard of hearing, take the survey and be in the running to win an iPad mini.
Read more: Deaf Australia Survey
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The 2013 Round of the ACCAN Grants Scheme opens today with $265,000 available for organisations, or individuals who apply for funding before 2nd April.
The ACCAN Grants Scheme funds projects that help to work towards the organisation's vision of available, accessible and affordable communications services for all Australians.
Read more: $265,000 in funding available for telecommunications research & education
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This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a lottery. With little useful information available about each card at the point-of-sale consumers run the very-real risk of purchasing a card that offers poor value for money.
Read more: Pre-paid calling cards: advertising, use and complaints processes in Australia
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Peak telecommunications consumer group ACCAN says the announcement made by Communications Minister Stephen Conroy today regarding the National Relay Service (NRS) will save lives through a new service that will enable Deaf, hearing impaired and speech impaired Australians to contact emergency services via SMS.
Read more: Emergency SMS for Deaf Australians will save lives
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ACCAN has released its 2013 Grants Scheme Guidelines ahead of the 2013 round of the ACCAN Grants Scheme, which opens Monday 18th February.
Read more: 2013 Grants Scheme opening soon
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NBN Co’s Special Access Undertaking (SAU) is an important document containing promises from NBN Co about how it will allow access to its network and what services it will offer to telecommunications providers.