Consultation on “Consumer Right to Data”

ACCAN has submitted to the Treasury’s consultation on the final Open Banking Report and the proposed regulatory framework for the national Consumer Data Right.
 
ACCAN broadly supports the proposed regulatory framework and multi-regulator model set out in the report. In addition, ACCAN supports the recommendations made by the Financial Rights Legal Centre in its submission, particularly the need for a review and modernisation of the Privacy Act and APPs, and a review of consent in the data age. [ACCAN]
 

Allied Construction penalised for calling numbers on the Do Not Call Register

Following an Australian Communications and Media Authority (ACMA) investigation, last week solar power business Allied Construction and Roofing Pty Ltd paid a $21,600 infringement notice for calling numbers on the Do Not Call Register without consent. [ACCAN]
 

iiNet and Internode to compensate 11,000 NBN customers

TPG Telecom's iiNet and Internode have been ordered to compensate more than 11,000 customers who were unable to achieve promised national broadband network speeds. [SMH]
 

Vocus latest telco to compensate customers for poor NBN speeds

Vocus, whose brands include iPrimus, Dodo and Commander, will compensate a number of its fibre to the node (FTTN) and fibre to the basement (FTTB) customers who were sold NBN services with maximum speeds that their lines were not capable of achieving. [ComputerWorld]
 

ACCC registers rise in NBN-related complaints

NBN related-complaints to the Australian Competition and Consumer Commission rose “significantly” during 2016-17, the watchdog has revealed. [ComputerWorld]
 

BIRRR survey on telephone/voice service and internet

Better Internet for Rural, Regional and Remote (BIRR) Australia are running a survey about telecommunications/voice services. If you live in rural or remote Australia click the link to take part in the survey. [BIRRR]
 

Rural communities fear plan to scrap access to fixed landline amid NBN concerns

For many people in the bush, landlines remain crucial and could even be the difference between life and death. [ABC News]
 

Mobile and broadband plans $120 a year cheaper than in 2014

The average mobile plan is about $11 a month cheaper than it was in 2014, new data shows, with fixed internet down about $10. {SMH]
 

NBN announces 'simulated training' for contractors

Australia's National Broadband Network (NBN) company has announced the launch of "simulated training facilities" for more than 2,000 of the external workers it has deploying, activating, and maintaining the network in another bid to improve customer experience. [ZDNet]

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The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.