Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week.

Media enquiries:
Alec Bennetts
Mobile: 0409 966 931 
Phone: 02 9288 4000
This email address is being protected from spambots. You need JavaScript enabled to view it.

[ List view  |  Detailed view ]

Details

The announcement of $220 million in funding for regional communications has been celebrated today by the Regional, Rural and Remote Communication Coalition (RRRCC) as a win for bush communications across the country.

The significant funding announcement from the Government accompanies their response to the 2018 Regional Telecommunications Review.

Details

The Rural Regional and Remote Communications Coalition (RRRCC) welcomes today’s announcement from the Minister for Regional Services Senator Bridget McKenzie which will see regional Australians benefit from 180 new mobile base stations as part of Round 4 of the Mobile Black Spot Program.

 

For Australians living in rural, regional and remote communities, having access to reliable communications is vital. The Mobile Black Spot Program has been instrumental in making real change to these communities, with more than 1,000 mobile base stations designated to be built, expanding mobile coverage across the regions.

Details

The Regional, Rural and Remote Communications Coalition (RRRCC) welcomed this morning’s announcement from Telstra about a program of works it is undertaking to bolster landline services in regional, rural and remote Australia.

Telstra’s announcement addresses some of the issues around reliability of landline services identified in the November 2018 report of the Regional Telecommunications Review, such as extended faults and repair times for some Telstra customers in regional, rural and remote Australia.

Details

Accessible Broadband allows all Australians to connect to essential government servicesA new affordable home broadband product for financially stressed Australians on low incomes should be a key priority for political parties ahead of the 2019 Federal election, according to consumer organisation ACCAN.

Australia’s peak body representing telecommunications consumers, ACCAN, is urging the nation’s political parties to consider a proposal for a wholesale broadband concession that would provide financially stressed Australians with cheaper home broadband.

ACCAN considers that a 50 mbps unlimited broadband service offered at a wholesale price of $20 per month by NBN Co to households receiving government financial support to be the most effective way to achieve affordable broadband for all. This would mean eligible households would pay approximately $30 per month for unlimited broadband – almost halving the current average cost.

Initial estimates indicate that providing this concession to the 1 million plus households on the lowest incomes can be budget neutral.

Details

Woman using laptopAustralians are being put at risk due to inadequate consumer protection frameworks around the reliability of telecommunications services, ACCAN has warned the Government’s latest Consumer Safeguard Review.

Details

Cotton picking machine smallThe Regional, Rural and Remote Communications Coalition (RRRCC) has welcomed the recommendations of the 2018 Regional Telecommunications Review: Getting it right out there.

The report is the culmination of submissions and consultative forums held across regional, rural and remote Australia to resolve the connectivity issues facing our communities now and into the future.

Details

Man on phone surrounded by wheatACCAN welcomes the Morrison Government’s commitment to preserve the current Universal Service Obligation (USO) arrangements to guarantee fixed voice services to Australians, however stresses the urgency in extending guarantees to include broadband services through legislation.

The USO refers to the obligation to ensure that all Australians can access a Standard Telephone Service, regardless of where they live or work. Telstra is currently contracted to deliver this obligation and uses a range of technologies to do so, including its fixed copper network, and radio and wireless services.

Details

Large windmill at sunsetRegional, rural and remote Australians will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted, according to Australia’s peak body representing telecommunications consumers, ACCAN.

The report recognises the essential nature of communications in everyday life, and the necessity of improving access to telecommunications infrastructure, consumer protections and digital literacy for regional, rural and remote Australians.

Details

Australian Communications Consumer Action Network (ACCAN) has today launched Australia’s first independent information resource for telecommunications products suitable for people with disability.

Known as the Accessible Telecoms project, the interactive website and call centre will be the much needed one-stop shop for information about the accessibility features of both mainstream and assistive telecommunications equipment suitable for people with disability. It is made possible thanks to a National Readiness grant from the National Disability Insurance Agency (NDIA).

As Australia’s peak body representing communications consumers, ACCAN has been advocating for a service that will eliminate the growing information vacuum about equipment and services suitable for people with disability in our increasingly digitally connected society.

Details

RRRCCThe Regional, Rural and Remote Communications Coalition (RRRCC) welcomes the recommendations of the Joint Standing Committee on the National Broadband Network’s inquiry into the rollout of the NBN in rural and regional areas.

In December 2017, the bipartisan committee announced that it would conduct a review of the NBN, focusing on the capacity and reliability of NBN satellite, fixed wireless and fixed line networks.

Details

RRRCCThe Regional, Rural and Remote Communications Coalition (RRRCC) welcomes the proposals flagged in a Department of Communications and the Arts consultation paper which focuses on the reliability of telecommunications services.

Details

complaint imageThe Australian Communications Consumer Action Network (ACCAN) welcomes today’s release of the Federal Government’s report on Complaints Handling and Consumer Redress in the telecommunications industry.

As Australia’s peak body representing telecommunications consumers, ACCAN has argued that better regulation in telecommunications is needed to safeguard the interests of consumers. The Government’s report acknowledges this need.