Australian Communications Consumer Action Network held an afternoon seminar on 4 November, looking at responsive regulation and effective policy making, and how engagement with consumers can be enhanced to get better results. This forum looked beyond the current, sterile stand-off between consumers on one side and policy makers and regulators on the other to meeting each other’s needs.



2:00pm Acknowledgement of Country and Introductory Comments by Allan Asher, CEO, ACCAN

Session 1: Understanding how regulators work

2:10pm Peter Kell Deputy Chair of the Australian Competition and Consumer Commission responding to a series of specific questions posed by ACCAN.

2:20pm Delia Rickard Australian Securities and Investments Commission responding to a series of specific questions posed by ACCAN.

2:30pm Chris Chapman, Chair of the Australian Communications and Media Authority responding to a series of specific questions posed by ACCAN.

2:40pm Conversation with the regulators, An interactive discussion between consumers and regulators moderated by Allan Asher.

3:30pm Short Break- Tea and coffee provided

Session 2: Evidence-based policy development

3:45pm Introduction to Session 2 Evidence based policy development by Allan Asher

3:50pm Robert Fitzgerald - Productivity Commission presentation on evidence based policy making in light of the productivity commission report on consumer protection in Australia.

4:10pm Abul Rizvi,  Deputy Secretary of the Department of Broadband, Communications and the Digital Economy on Evidence Based Policy Making

4:20pm Interactive panel discussion led by moderator Allan Asher with a view to reaching a consensus on how consumer representatives can meet the threshold set by policy makers for action, featuring:

  • Gerard Goggin (Professor of Digital Communication and Deputy Director of the Journalism and Media Research Centre UNSW)
  • Sue Salthouse (President of Women with Disabilities, ACCAN Board)
  • Mark Armstrong (Director of Network Insight Institute)

5:00pm Networking drinks and refreshments

6:00pm End of Seminar

Download: Seminar_Program.pdf [Adobe Acrobat PDF - 107.63 KB]
Download: Seminar_Program.doc [Word Document - 52.5 KB]

Post-Event Materials

A full on-demand webstream of the event and segmented version on Youtube. You can no longer attend the event but you can catch all the action by following the links below:

    1. bandwidth version without captions
      High bandwidith version without captions
      Low bandwidth version with captions
      High bandwidth version with captions

The full transcript of the event is also available:

RBMA Transcript ACCAN Responsive Regulation and Policy Seminar.pdf
[Adobe Acrobat PDF - 271.11 KB]

RBMA Transcript ACCAN Responsive Regulation and Policy Seminar.doc
[Word Document - 200 KB]

Consumers are demanding more from policy makers and regulators while they are insisting on better evidence before action.