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This Roundtable will hear about current cyber security issues from leading advocates in the disability sector, as well as discussing industry and government initiatives designed to create a safer online experience. The Roundtable will identify what people with disabilities need to protect themselves online.

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A complaint sent by the Australian Communications Consumer Action Network (ACCAN) to the Australian Competition and Consumer Commission (ACCC) today (7 June) details six separate examples of telecommunications advertising that the consumer group believes breach the Trade Practices Act because they are misleading, deceptive or unfair – and sometimes all three.

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Learning how to use and monitor your download usage effectively is the best protection against high bills. This ACCAN Consumer Meeting will provide information about how to avoid bill shock as well as assistance for case workers advising consumers about how to get redress for any complaints related to download bill shock.

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Seven projects have been successful in the second round of the ACCAN Independent Grants Scheme.

ACCAN CEO Allan Asher today congratulated the diverse range of recipients including Able Australia Services, Brotherhood of St Laurence, Council on the Ageing WA, Danielle Notara, the Institute for Interactive Media and Learning (UTS), Novita Children’s Services, and a joint project between the Swinburne Institute for Social Research, Centre for Appropriate Technology, and Central Land Council.

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The Australian Communication Consumer Action Network (ACCAN) says the Australian Communications and Media Authority (ACMA) report, Mobile capped plans, barely scratches the surface of the extent of problems Australian consumers are experiencing in relation to mobile phone bills.

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The Australian Communication Consumer Action Network (ACCAN) is strongly advising consumers to opt for a pre-paid plan when Apple releases its iPad 3G in Australia on May 28 to avoid the dreaded “bill shock” experienced by 3G smartphone owners hit with excess data usage charges.

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Peak communications consumer body ACCAN says the findings from the $25 million National Broadband Network (NBN) Implementation Study offers good news for Australians, who could pay prices comparable to today’s retail costs in exchange for higher speed broadband with higher download limits, provided there is vigorous competition in the retail market.

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National communications consumer organisation ACCAN is pleased to announce the recipients of the first round of funding through its Grants Scheme.

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Millions of Australian households will remain protected from unwanted telemarketing calls, thanks to a proposed last minute change to the Do Not Call Register, ACCAN Australia’s peak communications consumer organisation said today.

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The Australian Communication Consumer Action Network (ACCAN) welcomes today’s announcement of an inquiry into customer service by the Australian Communications and Media Authority (ACMA) at the CommsDay Summit in Sydney.

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Australia's 22 million consumers and 2 million businesses are not receiving adequate attention in the current debate about telecommunications reform according to ACCAN, Australia’s peak communications consumer organisation.

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The Australian Communications and Media Authority doesn’t seem to understand the needs of consumers  Against the advice of the Australian Competition and Consumer Commission, the ACMA has decided not to implement a default bar on subscription text message services. Instead, the ACMA has sided with industry in a soft-regulatory approach that is just what the revenue hungry and consumer indifferent telecoms companies want. It’s just another decision that casts doubt on whether the ACMA is actually up to the job of protecting consumers.

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