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Details: Released: 05 April 2013

Australian small businesses provide employment for around 4.8 million people. As most small businesses rely on telecommunications services to be able to do business, it is essential these services be available, reliable and affordable. When a small business cannot access a broadband connection or make phone calls, business proceses can become difficult. When a small business operator waits in a call centre queue or is transferred between different customer service representatives trying to have a fault resolved, they are not only losing time, but money. This impact on productivity and turnover affects not only the small business owner, but its employees and customers.

ACCAN has produced guides that will provide small business consumers with the tools to assist them to:

Understand their rights as a phone and internet consumer
Be aware of the important features of telecommunications services and products to help them to choose products that best suit their business needs.
Understand available complaint mechanisms
Learn ways to get the most out of communications services they rely on

Research Reports:

Details: Released: 02 April 2013

ACCAN and Telstra are delighted to announce the two-day
M-Enabling Australasia 2013 conference being held on 14th-15th August at Australian Technology Park, Sydney.

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Details: Released: 20 March 2013

The peak telecommunications consumer advocacy group, ACCAN, is today launching a free smartphone app that will allow mobile phone customers to test their reception and log where and when they are experiencing call dropouts, delayed text messages and slow internet so they can make a complaint to their provider.

Details: Released: 12 March 2013

Australian consumers must currently pay a monthly fee of $2.93 or more to make sure that their phone number won't be released by directory assistance or be made available in the White Pages. The fee effectively charges people for their privacy and is a particular problem for low-income consumers and victims of crime, harassment or violence. ACCAN's position is that the fee should be removed for all consumers.

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Details: Released: 08 March 2013

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Download: How to use less data on your smartphone60.5 KB

Download: How to use less data on your smartphone124.99 KB

Smartphones can chew through your data allowance without you realising it. This can be because data-hungry apps are left open or simply due to default settings on your phone.

It can be very expensive if you go over your monthly data allowance. Our blog post on excess mobile data charges outlines what some of the telcos charge for going over your mobile data allowance.

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Details: Released: 06 March 2013

ACCAN is acutely aware of the low labour market participation for Australians living with disability. Our research in the area of inclusive information and communications technologies indicates that accessible ICT can overcome many of the barriers to employment faced by people with disability.

Details: Released: 04 March 2013

New research out today documents the experience of people living in one of the first areas to receive the National Broadband Network (NBN), including their attitudes toward the NBN, downloading habits, internet speeds, devices per household and how much they pay for a phone and internet service.

Details: Released: 01 March 2013

New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea.

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