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The Australian Communications Consumer Action Network (ACCAN) welcomes Telstra's initiative to make mobile phone calls to 1800 numbers free of charge for its customers three months before the ACMA proposed deadline of 1 January 2015. The telco announced the change in a blog post on the Telstra Exchange blog.
ACCAN has previously called for this change and is glad to see Telstra implementing it well before the deadline set by the ACMA.
Read more: ACCAN welcomes Telstra’s move to make mobile calls to 1800 numbers free
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Pro bono legal service MOSAIC and the Australian Communications Consumer Action Network (ACCAN) are teaming up to run a 'Bring Your Bills Day' giving free legal advice and education to newly arrived migrants, refugees or asylum seekers who need help with any of their bills (phone, electricity, gas or water). The event is in the lead up to Anti-Poverty Week (12th–18th October, 2014). It is being held today at the Old University of Sydney Law Building (near St James train station, Macquarie Street exit), 173-175 Phillip Street, Sydney CBD.
Recent analysis by MOSAIC has found that one in seven of their clients is facing difficulties with paying mobile phone bills. According to the Australian Council of Social Services adults born in countries where English is not the main language are almost 50 per cent more likely to be in poverty compared to those born in Australia.
Read more: Community groups combine to run ‘Bring Your Bills Day’
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Avoiding big charges for 13 number calls48.74 KB
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Avoiding big charges for 13 number calls334.99 KB
Some long expiry pre-paid and pay as you go mobile plans charge for 13 number calls by the minute. These plans may not be good value if you often call 13 numbers and you may find your credit gets used up quickly.
Here are some plans that charge for 13 number calls by duration (note: there may be other plans on the market that charge for these calls as well):
Read more: Avoiding big charges for 13 number calls
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The Australian Communications Consumer Action Network (ACCAN), the peak body for consumers in the communications industry, has today launched leading research into Australians' use of mobile applications. The report, Mobile app consumer attitudes and experiences, explores user sentiment towards paying for features and services and data privacy in the app ecosystem.
Read more: ACCAN Launches Research into Australians’ Use of Apps
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Summary of ACCAN's activities from 1 June to 31 August 2014.
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The Australian Communications Consumer Action Network, the peak body representing Australian communications consumers, today announced the results of its third National Survey. The survey examined the local telecommunications landscape with research conducted by Ipsos Australia. A national representative sample of 1079 surveys were completed.
ACCAN's National Survey shows that mobile phones are now definitively the universal communications service preferred by Australians, with 98 per cent of respondents owning a mobile phone. Not surprisingly, the number of respondents with a fixed line service dropped to 73 per cent, down from 77 per cent in last year's survey. Eighty-six per cent of respondents said they have a home internet connection.
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In mid-2014 ACCAN commissioned disability mystery shopping research to identify the amount of information and the ease of accessing information about telecommunications products and services from the major telcos: Telstra, Optus, Vodafone, iiNet and TPG. Disappointingly, as anecdotal reports had foreshadowed, the results we received were not good.
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The ACCAN Annual General Meeting was held in Sydney on Wednesday, 17 September, 2014. At the meeting the following three candidates were elected to the Board:
- Johanna Plante
- Nigel Waters
- Victoria Rubensohn
Read more: Results of ACCAN Board Election
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Mobile Premium Services (MPS) are information and entertainment services that deliver various forms of content to your mobile phone. The MPS Code aims to safeguard consumers from an industry which has a history of poor practice. Since the Code was introduced complaints related to MPS have fallen, as a result industry is proposing that amendments be made to the Code.
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The International Mobile Roaming Standard requires mobile service providers to warn consumers about usage costs and limits when they use their mobile phones overseas. Since the introduction of the Standard consumer complaints have dramatically reduced. However, industry has proposed to remove the Standard.
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This submission to the Parliamentary Standing Committee on Infrastructure and Communications considers the effectiveness of section 313(3) of the Telecommunications Act 1997. This section allows government agencies to request communications providers do things like block websites because they might be breaking the law.
Read more: Inquiry into the use of section 313(3) of the Telecommunications Act
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With Optus and Vodafone losing customers to Telstra and the arrival of the iPhone 6 there is a price war brewing in telco land. As the dust settles on the opening barrage we'll sift through the rubble and see if there are any good deals to be had.
Read more: Waive goodbye to early termination fees?
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