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Executive Summary
Robust and comprehensive assessments of a consumer’s capacity to pay (credit assessments) help ensure consumers can confidently participate in markets and access products and services they can afford. The obligations in the Telecommunications Consumer Protection (TCP) Code for carriage service providers (CSPs) to conduct credit assessments are ineffective and do not provide appropriate community safeguards to communications consumers. Credit assessment obligations must be sufficiently robust to protect consumers against financial harm, while ensuring that financially capable consumers are not prevented from acquiring a service.
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Too many Australians are being pressured into phone and internet deals that don’t meet their needs. The industry-drafted rules that are in place to protect consumers from harmful sales practices simply aren’t working, and must be replaced with direct regulation, says the Fair Call Coalition – 23 peak consumer bodies with an interest in a fair deal for telco consumers.
Read more: Put consumers before commissions: advocates call for sales and credit reform
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Peak communications consumer body, ACCAN is deeply concerned about the impact of Telstra’s announcement of imminent price increases on mobile and internet plans on consumers struggling with the cost of living.
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ACCAN, the national peak body representing communications consumers, is deeply concerned about allegations levelled at Telstra today by rival telco TPG Telecom.
Read more: Misleading and deceptive marketing from Telco – can we trust them?
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ACCAN recently submitted to Communications Alliance’s proposed amendments to DR C536:2020 Emergency Call Service Requirements Incorporating Variation No.1/2025 Industry Code.
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The Australian Communications Consumer Action Network (ACCAN) is pleased to provide this submission on NBN Co Ltd’s (NBN Co) 2025 Replacement Module Application (RMA) Consultation Paper 2 (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).
Read more: ACCAN’s Executive Summary of Response to NBN Co’s Consultation Paper 2
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ACCAN, the national peak body representing communications consumers, congratulates the Albanese Labor Government on its re-election and a clear mandate from the Australian community for reforms and policies that ensure Australia leads as a nation that supports growth, productivity and wellbeing of its citizens.
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ACCAN has made a submission to the Australian Communications and Media Authority’s (ACMA) consultation in relation to the design, implementation and operation of an SMS Sender ID registry. A sender ID is an alphanumeric message header that appears at the top of SMS/MMS messages. It tells you who the message is from.
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Australia’s peak communications consumer body, the Australian Communications Consumer Action Network – ACCAN, is calling on the major parties to commit to a concessional internet product delivered by NBN Co to provide a cost-of-living boost to low-income Australians this Federal election.
This follows a new ACCAN report undertaken by Essential Research which shows significant popular support for a concessional internet product, and strong demand for cheaper broadband services for people doing it tough in a cost-of-living crisis.
Read more: Cost of connectivity: new report flags strong support for concessional internet
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Australians want affordable, reliable internet for all.
New research commissioned by ACCAN and conducted by Essential Research reveals strong public support for a concessional broadband service to help low-income households stay connected during the ongoing cost-of-living crisis.
- 69% of Australians support the introduction of a concessional broadband service.
- Support is highest among:
- Low-income households (82%)
- People with disability or long-term health conditions (75%)
- Those in serious financial difficulty (81%)
- Retirees (77%)
With broadband now essential for accessing education, employment, health care, and government services, the findings reinforce calls for government action to ensure no Australian is left offline.
Download the research snapshot here: 
ACCAN CST - Concessional Broadband - Summary Report - April 251021.56 KB
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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA) on their 2025-26 compliance priorities. The ACMA provides an essential regulatory function, and its compliance priorities have material consequences for Australian consumers.
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ACCAN recently submitted to the Australian Competition and Consumer Commission (ACCC)’s consultation on the ‘Public inquiry to vary the final access determination for the superfast broadband access service’.