ACCAN recently responded to a consultation on revising the ACCC’s Broadband Speed Claims Industry Guidance (the Guidance). The ACCC are considering changes to reflect recent developments in the market including the growing importance of upload speeds and the growth of alternative fixed wireless access networks.

ACCAN supports updating the Guidance to cover upload speeds and non-nbn fixed wireless networks. It is important that if retailers provide information on typical busy period upload speeds, then this is clearly and accurately presented, particularly if the busy hour period varies between retailers. Additionally, retailers should clearly explain all the attributes which can impact the speeds of a fixed wireless service to consumers. 

Download:  ACCC Broadband speed claims guidance87.61 KB
Download:  ACCC Broadband speed claims guidance171.47 KB