ACCAN has provided a brief submission to the Communications Alliance review of Guideline G660:2018, Assisting Customers Experiencing Domestic and Family Violence. This Guideline offers education to telco providers about the impacts of domestic and family violence and how they can help customers who are experiencing domestic or family violence.

In our response, ACCAN outlined that more information is needed about whether the Guideline is currently being used by telcos. Once more is known about the use of the Guideline, ACCAN believes that the intended audience of certain parts of the Guideline could be reviewed to make it more user friendly for telco staff. We also suggested that the length of the Guideline could be reviewed given the length of other industry guidance notes regarding domestic and family violence.

ACCAN also supported the submissions of the Economic Abuse Reference Group (EARG) and WESNET. The EARG is an informal group of community organisations which influence government and industry responses to the financial impact of family violence. Their members include family violence services, community legal services and financial counselling services. WESNET is the national peak body for specialist women’s domestic and family violence services. They represent a range of organisations and individuals, including women’s refuges, shelters, safe houses and information/referral services.

Download: ACCAN submission - DFV Guideline Review79.74 KB
Download: ACCAN submission - DFV Guideline Review443.14 KB