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Households are increasingly feeling the impact of higher costs of living. New research by the Australian Communications Consumer Action Network (ACCAN), conducted in March, has revealed a fifth of consumers reporting that they missed a payment for a phone or internet service because they could not afford it.

Among those that were surveyed, of those responsible for paying telco bills in their household, 38% experienced phone and internet payment problems in the last 2 years. Over a quarter (26%) of the 1000 consumers surveyed regarded their phone and internet costs as unaffordable.

Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.

ACCAN conducted a survey through Ipsos’ Digital Omnibus survey in March 2023 to better understand consumers’ experiences with communications affordability. This survey sought the views of 1,000 respondents from a variety of age groups, locations, and incomes.

It found:

Icon for Affordable Devices in Queensland

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Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Icon for Affordable Devices in the Australian Capital Territory

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Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Icon for Affordable Devices in Queensland

Please choose the type of device you are looking for:

 

Icon for Affordable Devices in Queensland

Please choose the type of device you are looking for:

 

Icon for Affordable Devices in Queensland

Please choose the type of device you are looking for:

 

Icon for Affordable Devices in the Northern Territory

Please choose the type of device you are looking for:

 

Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Icon for Affordable Devices in Queensland

Please choose the type of device you are looking for:

 

Icon for Affordable Devices in New South Wales

Please choose the type of device you are looking for:

 

Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Icon for Affordable Devices in the Australian Capital Territory

Please choose the type of device you are looking for:

 

Desktop Computers - Australian Capital Territory

Icon for Affordable Devices in South Australia

Please choose the type of device you are looking for:

 

 

Disclaimer:

This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice. 

This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..