Our 2016 Conference is all about equipping consumers with the tools they need to get and stay connected to communications services. We have identified three key areas where consumers need better tools. Please share your responses with us on any of the questions below:

  • What legal protections do consumers need to help them get/stay connected?
  • What information needs to be more widely accessible to consumers?
  • How could products be better designed to suit consumer needs?

 

ACCAN National Conference 2015 - save the date

The ACCAN National Conference, Dollars and Bytes - Communications affordability now and tomorrow, was held from 1-2 September, 2015, at the Aerial UTS Function Centre in Sydney.

Affordability is one of our core objectives and was the focus of the Conference. Affordability of communications products is an issue that affects all consumers, from young people, to families and seniors.

Presentations and transcripts are now available and are linked below.

Image of Johanna Plant, Paul Fletcher and Teresa Corbin

The Universal Service Obligation (USO) is a vital consumer protection in Australia. The USO ensures a standard telephone service (generally fixed line voice services) and pay phones are accessible to all people in Australia. It was formally introduced in 1991, but it has seen a number of changes over the years.

Connecting Today's Consumer conference banner

Connecting Today's Consumer session transcripts and presentations are now available.

Every consumer wants to be connected and enjoy the benefits of competitive products and prices, but what’s the reality in Australia today and what can be done to improve the consumer experience?

Connecting Today’s Consumer explored the big issues facing Australian telco consumers – When and how can every Australian connect to our broadband and mobile networks? Are we being offered truly competitive content and products? How do we ensure consumers know their rights and can act on them?