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This week
IN THE NEWS: A Telco comparison tool is a must for time poor Australians, Telstra fails to meet ACMA’s caption requirements and more
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With the cost-of-living front of mind for most Australians, the Australian Communications Consumer Action Network (ACCAN) is urging the federal government to develop an easy to use, independent and free comparison tool to help consumers navigate the often-complicated telecommunications market. [ACCAN media release]
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The Australian Communications Media Authority has issued telecommunications provider Telstra a remedial direction for breaching captioning rules related to its subscription television licence. According to ACMA, last February, Telstra reported to the telco regulator that it had not met the required captioning target for 14 channels broadcast by Telstra Pay TV last 2021-2022. [ACMA news article]
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ACCAN is pleased to announce we will be holding a Communications Consumer Congress on Tuesday 12th and Wednesday 13th September 2023. The Congress will be held at Aerial UTS Function Center in Sydney. Save the date to join us as we strive to achieve ACCAN’s vision of communications services that are trusted, inclusive, accessible, and available for all. [ACCAN]
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The company responsible for rolling out the National Broadband Network in February announced a new trial that will give NBN Sky Muster Plus customers faster speeds and more unmetered data. The trial, which NBN Co said it plans to run until May 2023, is intended to deliver 100 per cent unmetered data usage and faster burst speeds of up to 100Mbps. [Gizmodo]
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For the first time since Roy Morgan began measuring trust and distrust in 2018, the telecommunications (telco) industry has emerged as the most distrusted industry in the entire economy, usurping the unenviable position from the social media industry. [Roy Morgan media release]
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About an hour ago, I received an email, purporting to be from iTWire's CEO and Editor-in-Chief, Andrew Matler, wanting ME to buy gift cards on his behalf as a "surprise for hardworking staff", but several massive red flags obviously make this the latest version of a scam I've heard of before. Details within, please DO NOT be scammed! [iTWire]
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Australians may soon need to carry around a small device in order to access banking and basic services. A portable digital device, VeroCard can act as a personal digital vault at all times and has been hailed as the future of online security. Melbourne man Hector Daniel Elbaum, who created mobile wireless EFTPOS in the 1990s, is behind the invention. [Nine news]
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Earlier this year Microsoft revealed a new artificial intelligence (AI) system which could recreate a person's voice after listening to them speak for only three seconds. It was a sign of just how quickly AI could be used to convincingly replicate a key piece of someone's identity. [ABC news]
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TPG Telecom is in the midst of a “full-scale” internal review of its customer data “handling, storage and purging” practices. The telco disclosed the in-train review in brief commentary around its cyber security posture in its latest sustainability report. [itnews]
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A Sydney family have fallen victim to a sinister scam that saw them lose their entire life-savings – a whopping $200,000. The impact on Peter* and Madison*, the parents of two kids, has been devastating with the couple unable to afford groceries and contemplating whether they will have to sell their home and move in with family after saving up the money for the past 14 years. [News.com.au]
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Tel: (02) 9288 4000
Email: media@accan.org.au
Web: accan.org.au
Twitter: @accan_au
Facebook.com/accanau
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Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
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