Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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Sean Brogan
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Peak telecommunications consumer body ACCAN has endorsed the Government's Bill to create a competitive global roaming market. The legislation will allow the ACCC to investigate, and if necessary, act on wholesale global roaming prices between Australia and New Zealand, with the potential for similar agreements with other countries. This will have a positive impact on Australian consumers, businesses, and telcos.

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Peak communications consumer group ACCAN says quarterly complaints data released today by the Telecommunications Industry Ombudsman (TIO) shows an overall decrease in complaints, yet excess data charges and connections in NBN areas are a concern.

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Three leading consumer organisations have joined forces, calling on Australians to stop throwing away their monthly mobile phone allowance and help drive greater competition from providers.

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ACCAN, Australia's peak communications consumer body, says some consumers are being gouged by telcos for sending an SMS and has asked the ACCC to take action.

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ACCAN, Australia's peak body for communications consumers, has written an open letter to Google Australia & New Zealand managing director, Ms Maile Carnegie, calling on Google to follow its own mission statement and make online information 'universally accessible' by making its reCAPTCHA service fully accessible.

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ACCAN, Australia's peak body for communications consumers, congratulates Telstra on its plan to delete discriminatory online CAPTCHA tests from its websites and encourages other providers and businesses to follow suit.

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Australians who are deaf or hard of hearing will be able to have phone conversations in near real-time thanks to a new 24/7 communications service switched on today.

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New global roaming research commissioned by ACCAN has revealed the extraordinary price differences that exist both across and within providers.

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Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.

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New research shows low-income earners are deprived of vital communications services such as basic internet access. ACCAN says the survey findings show that new ideas are needed on improving Australian households’ access to communications services.

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The Australian Communications and Media Authority has taken action against two pre-paid calling card providers for failing to provide key information to consumers about their products.

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The Australian Human Rights Commission and the Australian Communications Consumer Action Network are delighted to announce a new accessible app challenge, Apps For All.