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Are you a community organisation or school looking to help bridge the digital divide? Listed below are organisations which may be able to help.
Read more: Affordable Devices - Community Organisation Resources
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The Australian Communications Consumer Action Network’s (ACCAN) Board of Directors has unanimously endorsed the organisation’s support of the Voice to Parliament. A Voice to Parliament aligns with ACCAN’s organisational vision of Communications services that are trusted, inclusive, accessible, and available for all. A Voice to Parliament also aligns strongly with ACCAN’s Reconciliation Action Plan vision of a united Australia that acknowledges its past and values the unique culture and heritage of Aboriginal and Torres Strait Islander peoples.
The Board and staff of ACCAN support a successful Referendum that will enshrine a First Peoples Voice to Parliament in our Constitution. A Voice that can provide independent advice to Parliament and Government enables true self-determination by ensuring the diverse First Nations perspectives and aspirations are authentically embedded in decisions affecting their lives. A Voice will also provide new opportunities for community consultation to improve communications, particularly in regional and remote Australia.
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ACCAN responded to the Government’s 2023 Privacy Act consultation. The consultation report offered a number of proposals resulting from the 2022 Privacy Act Review consultation.
in general, ACCAN was pleased with the majority of the proposals in the report.
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ACCAN has responded to the Federal Government’s thematic review of the Customer Service Guarantee (CSG). The CSG is an important consumer protection as it requires telecommunications service providers to connect and fix landline services within specified time frames.
Read more: Thematic review of the Customer Service Guarantee
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ACCAN recently submitted to the ACMA’s consultation on its compliance priorities for 2023–24. ACCAN has identified several areas the ACMA should consider when developing its compliance priorities for 2023-24. These areas include:
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ACCAN recently commented on the Consolidated Industry Codes of Practice for the Online Industry (Class 1A and Class 1B Material).
ACCAN’s submission outlined our concerns regarding the lack of clarity around dispute resolution and redress processes in the draft Codes. The eSafety Commission should be explicitly included as an avenue for consumers to appeal decisions made under the codes and minimise consumer harm from incorrect decisions.
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Households are increasingly feeling the impact of higher costs of living. New research by the Australian Communications Consumer Action Network (ACCAN), conducted in March, has revealed a fifth of consumers reporting that they missed a payment for a phone or internet service because they could not afford it.
Among those that were surveyed, of those responsible for paying telco bills in their household, 38% experienced phone and internet payment problems in the last 2 years. Over a quarter (26%) of the 1000 consumers surveyed regarded their phone and internet costs as unaffordable.
Read more: 1 in 5 Australians struggling to pay a Telco bill
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Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.
ACCAN conducted a survey through Ipsos’ Digital Omnibus survey in March 2023 to better understand consumers’ experiences with communications affordability. This survey sought the views of 1,000 respondents from a variety of age groups, locations, and incomes.
It found:
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Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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