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An ACCAN submission to the House of Representatives Standing Committee on Infrastructure and Communications.
In this submission ACCAN informs the House of Representatives Standing Committee on Infrastructure and Communications that the NBN has the potential to contribute to Australia in a significant way. In order for the NBN to be most beneficial to Australians, ACCAN believes that there are a number of key enabling policies that need to be in place relating to ubiquity, computer literacy and applications for people with a disability.
Read more: Inquiry into the role and potential of the National Broadband Network
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Submission by ACCAN to the Senate Committee Inquiry into the National Broadband Network Companies Bill 2010; and Telecommunications Legislation Amendment (National Broadband Network Measures - Access Arrangements) Bill 2011.
On the whole, ACCAN supports the speedy passage of these Bills. It desirable that NBN Co operate within a strong regulatory framework such as these Bills provide, and that this framework be in place before regular services to consumers start to be delivered over the NBN beyond first and second release sites.
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ACCAN, as a Principle Partner of the Australasian Consumer Fraud Taskforce during National Consumer Fraud Awareness Week, would like to warmly invite you to attend the launch screening of:
“Internet Scams: how to protect yourself” a consumer education initiative by the WA Deaf Society, funded by ACCAN’s Grants Scheme.
Read more: Cinema screening: National Consumer Fraud Awareness Week
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An ACCAN Position Statement on the National Broadband Network's installation process.
ACCAN is calling on the government to make National Broadband Network (NBN) fibre-optic cable installations automatic unless individual property owners choose to opt out.
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Submission by ACCAN to the Convergence Review Secretariat regarding the Convergence Review Terms of Reference.
ACCAN argues the Convergence Review Committee should look at ways to maximise inclusion for people with disabilities in accessing the broadest range of content, services and technologies.
The 2011 Convergence Review is an Australian Government initiative. It is in response to trends in technology that are reshaping the media landscape from how it looked in the 1990s, which is when Australia's current media and communications regulatory frameworks were established.
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Submission by ACCAN to the Telephone Information Services Standards Council (TISSC) Code of Practice Remedies Review
The TISSC is an independent regulatory body that sets standards in the form of a Code of Practice, for the message content and advertising of premium rate telephone information services, including numbers beginning with the prefixes 190 and 01972.
ACCAN strongly supports TISSC and the important work that it has carried out in both handling complaints relating to the TISSC Code of Practice (the Code) and in monitoring industry compliance with Code rules. We believe that the existing levels of complaint and accompanying definitions are not sufficiently clear and differentiated from one another.
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The Australian Communications Consumer Action Network (ACCAN) and Media Access Australia (MAA) are calling on the major television networks to include comprehensive captioning on digital free-to-air multichannels after new research has found a high level of awareness and use of closed captions – even among those who aren’t hearing impaired.
Read more: TV networks need to tune in to audience’s appetite for captions
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The creator of Vodafail.com, Adam Brimo, has submitted a damning 30-page document to the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC) that summarises the experiences of 12,000 Vodafone customers in relation to poor 3G network coverage, customer service and complaint handling by the telco.
The report, Vodafone situation: yesterday, today and tomorrow, analyses thousands of similar stories from customers about hours spent on hold to Vodafone’s call centre trying to make a complaint about its 3G network issues, including frequent call dropouts and delayed receipt of voicemail and text messages.
Read more: Epic Vodafail: customer takes 12,000 complaints to the regulators
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From workshops with members of the Deaf community, consultation with experts, and literature research, the WA Deaf Society, supported by a grant from ACCAN, created accessible videos showing people how to avoid romance scams, lottery scams, credit card scams, and other scams on the Internet and produced a short report.
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Grant recipient: WA Deaf Society
Grant round: 2010
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You may have heard that a few days before Christmas the Government released the NBN business case – formally known as the NBN Co Corporate Plan 2011-2013. There was a flurry of media coverage focusing on the financial stuff and the many uncertain assumptions the Plan depends on. But there were also some interesting new details beyond the expenditure and rates of return.
Read more: What the NBN business case means for you
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Travelling overseas with a mobile phone50.95 KB
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Travelling overseas with a mobile phone346.11 KB
If you are travelling overseas and would like to use your mobile phone you have a number of options to consider.
Read more: Travelling overseas with a mobile phone
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