ACCAN recently submitted our comments to Communications Alliance on the C570:2024 Mobile Number Portability Industry Code.

ACCAN considers the current Code to be largely meeting its intended objectives: providing guidance for industry and providing appropriate consumer protections.

We consider that the success of the Code merits a review of the performance levels outlined in section 3.5 to reflect advances in technology and business processes.


While the industry has taken steps towards reducing unauthorised number transfers, ACCAN urges the industry to continue to pursue any opportunities to reduce harms from number porting and theft.

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