ACCAN has prepared a submission to the Communications Alliance regarding Telecommunications Industry Code DR C666-2021, Existing Customer Authentication.

This code is intended to protect consumers against fraudulent activity and outline how telecommunications providers with ensure that activity related to a customer’s account is properly verified and is actually authorised by the customer or their authorised representative.

In general, ACCAN supports the intent of this code but has asked for some clarification where other codes or guidelines are referenced. We have also asked for some clarity of how the identification methods will be set up, and to ensure that online services for authentication are fully accessible to people with disabilities and that methods are established to protect people who cannot access online services.

Download: ACCAN Industry Code DR C666-2021 Existing Customer Authentication.docx84.69 KB

Download: ACCAN Industry Code DR C666-2021 Existing Customer Authentication.pdf200.22 KB