Industry lobby, Communications Alliance, has proposed a number of changes to the Telecommunications Consumer Protection Code compliance regime. ACCAN believes the changes may lead to a number of positive changes which should both improve the efficiency of Communications Compliance and provide greater flexibility to smaller suppliers. However, we encouraged the industry group take further steps to address the lack of a publically available, useful performance metrics.

ACCAN beleives these metrics are vital to creating a competitive market for customer service standards. This reform process represents a missed opportunity for industry, which despite voluntary efforts, has failed to deliver on the promise of comparable customer service statistics.

Download: ACCAN submission - Chapter 9 TCP Code review94.09 KB

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