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This week
IN THE NEWS: Telco price increases in time for the new financial year, ACCC rejects NBN Co Special Access Undertaking variation and more
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As the end of the financial year approaches, we can expect that prices for many goods and services will rise. Telecommunications services will not be immune from this and we’re already seeing new pricing structures start to enter the market. [ACCAN blog post]
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After a thorough assessment of NBN Co’s proposed variation to its Special Access Undertaking (SAU), and informed by constructive and extensive engagement with NBN Co, Retail Service Providers, consumer representatives and other stakeholders, the ACCC has released a draft decision to reject the proposed variation. [ACCC media release]
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A new report from the Australian Communications and Media Authority (ACMA) has shown the telecommunications industry continues to let down customers who are facing financial hardship. The Financial hardship in the telco sector report found that in the last 12 months almost 2.4 million Australians experienced difficulty paying or had concerns with their telco bills. [ACMA media release]
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ACCAN welcomes the ACMA Financial hardship in the telco sector report. The ACMA's findings align with ACCAN research conducted earlier this year which shows that cost of living pressures are having a significant impact, with some consumers continuing to struggle to pay their telco bills. [ACCAN media release]
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Consumers expect clearer communications from their telco, they want more efficient customer service, they must have improved billing accuracy, and it is absolutely necessary to have better answers for vulnerable customers and customers dealing with financial pressures. [ACMA website]
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Australia will be better prepared to respond to future natural disasters thanks to an upgrade to emergency warnings and alerts, as well as improved communication for first responders, that will be rolled out through Albanese Government’s upcoming Federal Budget. The Government is rolling out a new cell broadcast National Messaging System (NMS) which will use state-of-the-art technology to significantly enhance how the Commonwealth delivers emergency messages. [Minister Rowland media release]
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Privacy regulators from across Australia have issued a joint statement to mark the start of Privacy Awareness Week 2023 (1 to 7 May). For Privacy Awareness Week, privacy authorities from around Australia are joining together to call for people, organisations and agencies to get ‘back to basics’ and ensure they have covered the privacy fundamentals. [Office of the Australian Information Officer]
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Based on a recent survey and their own research, Trend Micro has announced that the current cyber risk level has dropped from ‘elevated’ to ‘moderate’ and that five organisations in six expect a successful cyber attack in the coming year. The six-monthly Cyber Risk Index was compiled by the Ponemon Institute from interviews with 3729 global organisations. [itwire]
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Nadia Mattiazzo remembers going to her regular café one day back in 2016 and trying to buy a cup of coffee. To her shock and dismay, she found there was no way she could pay for it. Mattiazzo, who is blind, said the café had installed a new eftpos machine overnight which had a touchscreen. [Nine news]
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It was great to see ACCAN’s inaugural Chairperson Sue Salthouse recognised with the upcoming opening of the Salthouse Community Centre in Canberra. This facility will provide a shared space for creativity, learning and connection and will ensure Sue’s name and legacy will continue to support and inspire the local community. [ACT government news]
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