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This week
IN THE NEWS: Earlybird registrations for ACCANect 2022 Better Basics Open now, Research Snapshot: Consumer expectations – reliability and fairness, and more.
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![ACCANect 2022 Better Basics Online: 14 September [icon of a phone with an ACCAN conference logo]](https://accan.org.au/images/WebNews/ACCANect2022-Socials-WebNews%201.jpg) |
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We're only 6 weeks out from ACCANect 2022: Better Basics. We'll be chatting to key representatives from consumer groups, industry and government about what 'the basics' look like for communications consumers in 2022. Keen to hear more? Earlybird registrations are now open, or visit our conference website for the program overview. Sponsored complimentary conference registrations also available now. Check the  eligibility criteria64.67 KB and apply via email to events@accan.org.au. [ACCAN]
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In today’s day and age, telecommunications is an essential service, and everyone should have reliable access to the services they need to stay connected. Our communities and small businesses are more reliant on telecommunications than ever before. COVID-19 lockdowns have accelerated our reliance on broadband services and our need to be online for work, education, health and other government services. To better represent the consumer voice, ACCAN recently conducted a survey to find out more about what people think about the importance and reliability of telco services, and how easily they are able to find and compare products in the telco market. [ACCAN]
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Australia’s domain administrator auDA had 170,000 .au direct names registered by the end of the June 2022 quarter and CEO Rosemary Sinclair says this growth and the registration milestone can be attributed to registrants’ trust and confidence in .au and the strong uptake of Australia’s newest namespace: .au direct. [iTWire]
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NBN Co claims almost one in three NBN users is effectively on the wrong plan, one that is too small for their needs based on their bandwidth consumption habits. The company revealed the statistics - drawn from internal data - in a follow-up submission [pdf] to the ACCC that was published yesterday. [iTNews]
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The ACCC has accepted a court-enforceable undertaking from Telstra to address competition concerns about Telstra’s registration of radiocommunications sites in low band spectrum that interfered with Optus’ plans to roll out its 5G network nationally. Following an intensive investigation, the ACCC was concerned that Telstra’s registrations of these sites had the substantial purpose or likely effect of preventing or hindering Optus from deployment of its 5G network and from engaging in competitive conduct in the retail mobile market. [ACCC]
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After announcing last month that Kogan, Lebara, iiNet and TPG mobile customers would have access to a free trial of Vodafone 5G, TPG Telecom has today extended the offering to all new and existing mobile customers on its Internode and Westnet brands. [Gizmodo]
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Digital wallet users will exceed 5.2 billion globally in 2026, up from 3.4 billion in 2022, accounting for a 53% increase, according to market research firm Juniper Research. Juniper Research predicts superapps will drive digital wallet use in developing countries currently considered as cash heavy. The firm defines superapps as multipurpose apps able to integrate digital payments alongside other services, including wealth management and e-commerce. [iTNews]
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Losses to imposter bond investment scams have nearly tripled in the first half of this year with consumers losing over $20 million to these sophisticated scams. Imposter bond scams usually impersonate real financial companies or banks and claim to offer government/Treasury bonds or fixed term deposits. People often fall victim to them after searching online for investment opportunities and completing enquiry forms via fake third-party comparison sites. [ACCC]
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Tel: (02) 9288 4000
Email: media@accan.org.au
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Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
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