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This week
IN THE NEWS: Proposed Variation to the NBN Co Special Access Undertaking, Misinformation and Disinformation 2022 Review, and more
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ACCAN has responded to an ACCC consultation on NBN’s proposed variation to its Special Access Undertaking (SAU), where the ACCC must decide whether to accept or reject the proposed variation. ACCAN’s response to this consultation focuses on the price, service quality, and revenue constraint aspects of the SAU. Whilst there are some elements of NBN’s proposal which will benefit consumers, on balance ACCAN recommends that the ACCC reject the SAU variation in its current form. [ACCAN]
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ACCAN recently submitted its views on the 2022 review of the Australian Code of Practice on Disinformation and Misinformation (the Code). The Code is administered by Digital Industry Group Inc. (DIGI). The Code was launched in February 2021 and currently has eight signatories: Apple, Adobe, Google, Meta, Microsoft, Redbubble, TikTok and Twitter. The signatories commit to a range of obligations to reduce harms from misinformation and disinformation on their services. [ACCAN]
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The Telecommunications Industry Ombudsman [TIO] released a report highlighting the key drivers behind complaints about mobile services. The report is in response to a shift in complaint trends, with mobile services becoming the dominant complaint type. [TIO]
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In 2021, Australians spent more on entertainment, media and internet access services than ever before. Supercharged by subscription services and gaming, and boosted by the return of in-person entertainment, by the end of 2022 each household will be spending A$510 more per year than in 2019 before the pandemic hit. [PwC]
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The financial and emotional devastation caused by scams every year in Australia can be reduced if government, consumer groups and the private sector work together to make Australia a much harder target for scammers, ACCC Chair Gina Cass-Gottlieb said yesterday. [ACCC]
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Twitter experienced one of the site’s longest outages for years, with the social network completely unavailable to users around the globe on web and mobile for almost an hour. According to Downdetector.co.uk, which tracks site outages, the service became unavailable at 12:55pm UK time, and stayed off for 45 minutes. The site appears to have failed globally, with outages reported in the UK, US and Europe. [The Guardian]
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A spectrum auction has moved a step closer, with the Australian Communications and Media Authority issuing a determination reallocating frequencies in the 3.4GHz and 3.7GHz bands for 5G services. The declaration brings to a close a consultation that began in 2019. [iTNews]
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Optus has supplied eight additional cell on wheels (CoW) antennas to the NSW Telco Authority, boosting the potential reach of the agency’s emergency services network. [iTNews]
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Australia and Singapore will unite in the fight against unsolicited telemarketing, spam and scams following an agreement between the Australian Communications and Media Authority (ACMA) and the Info-communications Media Development Authority of Singapore (IMDA). [ACMA]
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TPG Telecom is giving Kogan, Lebara, iiNet and TPG mobile customers a free trial of Vodafone’s 5G. The trial will run for three months and will see TPG Telecom provide a free-of-charge Vodafone 5G trial for all eligible new and existing Lebara and Kogan mobile customers. The trial will also be available to all eligible new and existing TPG and iiNet mobile customers. [Gizmodo]
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Tel: (02) 9288 4000
Email: media@accan.org.au
Web: accan.org.au
Twitter: @accan_au
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Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
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