This week

IN THE NEWS: Around 900,000 Australian households still don’t have in-home internet, Optus lifts mobile prices following Telstra’s lead, and more.
 

AROUND 900,000 AUSTRALIAN HOUSEHOLDS STILL DON’T HAVE IN-HOME INTERNET

Launching its latest policy position The Future of Broadband, the Australian Communications Consumer Action Network (ACCAN) is warning that enduring provisions to safeguard the interests of Australians are needed to protect consumers. Since the National Broadband Network was declared ‘built’ by the Federal Government in 2020, Australians have endured lockdowns, natural disasters and more recently, significant increases to the cost of living. [ACCAN]

 

NBN CO LOOSENS DATA ALLOWANCE RULES AROUND VPN, VIDEO STREAMING TRAFFIC FOR SKY MUSTER PLUS PLANS

NBN Co has changed its data usage allowance rules for its Sky Muster Plus satellite plans, specifically with the usage of virtual private networks (VPNs) and video streaming in a bid to free up more data for customers. [CRN]. 

OPTUS IS INCREASING PRICES FOR CUSTOMERS ON OLDER MOBILE PLANS

Optus will raise prices for existing mobile users by $4 across various monthly plans, following Telstra's mobile price rises in June..[WhistleOut].
 

HOW DO TELSTRA’S NEW PHONE PLANS STACK UP?

Telstra has refreshed its mobile plans, increasing prices, but also data allowances in some cases. [Lifehacker].

SCAM LOSSES TO CULTURALLY DIVERSE COMMUNITIES, PEOPLE WITH DISABILITY AND INDIGENOUS AUSTRALIANS ALMOST DOUBLED IN 2021

Scammers stole over $66 million last year from Indigenous Australians, people who identified as culturally and linguistically diverse (CALD) and people with disability, according to new data from the ACCC’s annual Targeting Scams report.[iTWire].

TELSTRA BLOCKS 185 MILLION SCAM TEXTS

Telecommunications company Telstra announced it has blocked 185 million malicious texts—1,500 malicious texts blocked every minute—three months after it launched a SMS scams filter feature last April. [iTWire].

ACMA SAYS TELCOS' RESPONSE TIMES TO BUSINESSES’ COMPLAINTS NEEDS IMPROVEMENTS

An audit by the Australian Communications and Media Authority has found telcos' response times to small business customer complaints need improvement but the sector has no “systematic compliance issues.” [CRN].

ACMA URGES CONTENT PROVIDERS TO ADDRESS AUDIENCES EXPECTATIONS

In a new position paper, the Australian Communications and Media Authority (ACMA) has called on broadcasters and other professional content providers to address the expectations of today’s audiences — no matter how they read, watch and listen to content. [ACMA].

ACMA TO TARGET MISINFORMATION AND SMS SCAMS IN 2022-23

The Australian Communications and Media Authority (ACMA) has announced its compliance priorities for 2022–23, with misinformation and scams two of the seven priority areas. ACMA Chair Nerida O’Loughlin said the identified compliance priorities target issues that have potential to cause considerable financial and social harm to the Australian community. [ACMA].

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The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
 

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