In establishing ACCAN in 2009, the government committed to conduct a review of ACCAN's performance after two years of operation. Having now reached that point, the Department of Broadband, Communications and the Digital Economy (DBCDE) is keen to hear your views.

The review is asking interested parties to make submissions via email (preferred) by 19th October. The terms of reference for the review can be found here.

The overarching objective of ACCAN is to represent the interests of consumers in relation to telecommunications issues and to conduct research into the social, economic, environmental and/or technological implications of developments relating to telecommunications.

The review will assess the difference that ACCAN has made to consumer representation in the Australian telecommunications sector.

The report of the review presented to the government may include recommendations to vary the scope or operations of ACCAN.

A copy of the review’s terms of reference and details on how to make a submission are available at:

Background: The Australian Communications Consumer Action Network (ACCAN) was established in 2009 and currently receives $2 million funding per annum (CPI indexed) from the Australian Government under Section 593 of the Telecommunications Act 1997 (the Act). This funding is recouped from telecommunications carriers as part of their obligation under theTelecommunications (Carrier Licence Charges) Act 1997.


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