Welcome to the latest current affairs that impact communications consumers.
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NBN – not just about internet services!
Many vital services and equipment use telecommunications infrastructure to work, such as telephone and voice services, internet, disability equipment (tele-typewriters), fax machines, medical alarms, security alarms, EFTPOS machines and emergency elevator phones.
These services and equipment may be affected in the switch over to the National Broadband Network (NBN).Write comment (0 Comments)
Results of ACCAN Board Election
The ACCAN Annual General Meeting was held in Sydney on Thursday, 15 September, 2016. At the meeting the following three candidates were elected to the Board:
- Sarah Wilson
- Dean Barton-Smith
- Nadia Moffatt
Congratulations to returning director, Dean, and a warm welcome to Sarah and Nadia who are joining the ACCAN Board for the first time.
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How to make a complaint about slow broadband speeds
If your broadband speeds are consistently lower than those advertised by your internet service provider (ISP) or is unreliable at any time during the day, you should contact your provider and clearly state that you want to make a complaint.
Explain how your internet is slow or unreliable. Evidence, such as recorded speed tests (many IPSs offer this on their website, or you can try other online speed tests such as Ookla’s Speedtest) or examples of times when you are unable or have difficulty using the service.Write comment (0 Comments)
Broadband speed claims – what's happening overseas?
Similar to the ACCC’s consultation on broadband speed claims, regulators in other countries are trying to ensure that ISPs deliver on their broadband speed claims.
In the UK, the regulator is considering forcing broadband and mobile operators to pay automatic compensation to customers when services fail or when they are suffering slow speeds.Write comment (0 Comments)
Call for nominations for the ACCAN Board
ACCAN is seeking nominations for Directors to fill three (3) vacancies on its Board.
In accordance with the ACCAN Constitution, the 2016-2017 ACCAN Board will consist of nine (9) members . Six (6) positions are continuing Directors from the 2015-2016 Board. Three (3) Directors are retiring from the Board but may be eligible for re-election as stated in the ACCAN Constitution.
In accordance with the ACCAN Constitution Board members are eligible for a three year term.Write comment (0 Comments)
ACCAN Federal Election wrap up
With the Federal Election campaign now over, ACCAN congratulates Senator the Hon Mitch Fifield and Senator the Hon Fiona Nash who continue in their roles as Minister for Communications and Minister for Regional Communications respectively for the Turnbull Government. The Federal Member for Greenway, the Hon Michelle Rowland MP and the Federal Member for Throsby – Stephen Jones take up the roles of Shadow Minister for Communications and Shadow Minister for Regional Communications respectively.
We are pleased that during their campaigns both the Coalition and Labor made announcements of an additional $60 million in funding for a third round of the Mobile Black Spots Programme. This is vital as mobile coverage and competition in rural areas continues to be is a key issue for many consumers.
In the lead up to the election, ACCAN called for the parties to focus on five communications consumer priorities and we asked them a series of questions based on these priorities. We covered announcements from the Coalition, Labor and the Australian Greens on NBN policy, digital literacy and accessibility. While we didn’t receive specific answers to our questions, some of these were answered by the announcements from the parties during the campaign.
Can I download a car?
New website gives consumers a head start in 3D printing
The number of users connecting to each other on the internet to find, share, and create 3D printed objects has proliferated in the last few years. But what do consumers need to know before printing in 3D?
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ACCANect Conference speakers and panellists revealed
The full program for the ACCANect Conference is now available online.
Like previous years, the Conference has attracted a high calibre of speakers and panellists including: the new Telecommunications Industry Ombudsman, Judi Jones, the new Disability Commissioner, Alastair McEwin, the new Small Business and Family Enterprise Ombudsman, Kate Carnell, as well as consumer representatives such as CHOICE and Consumer Affairs Victoria.Write comment (0 Comments)
Have your say on broadband speed claims
Increasingly providers are advertising and pricing broadband plans based on speed; stating exact speeds that they can provide such as up to ‘12/1Mbps’, ‘25/5Mbps’ or ‘100/40Mbps.’ They are also using terms and price tiers that imply faster speed levels such as ‘high speed internet’, ‘super boost’, ‘lightning fast’, ‘superfast’ or ‘max speed.’
ACCAN is concerned that consumers are negatively affected by the lack of clarity about what these claims mean. The ACCC has raised concerns regarding consumer information about broadband and says these speed claims and terms “might misrepresent the speeds that the retail broadband service can consistently achieve, especially during peak periods”.Write comment (0 Comments)
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