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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues


Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!


Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.


Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.


HOT ISSUES: Read ACCAN's latest blogs

  • What to do if you get third party charges on your phone bill 27 Apr 16

    Recently there has been a spike in complaints to the Telecommunications Industry Ombudsman (TIO) regarding Mobile Premium Services (MPS). There have also been a few case studies reported in the media. Traditionally MPS are services that consumers can subscribe to such as SMS horoscopes, quiz games...

  • Facebook group helping rural consumers with internet issues 18 Apr 16

    How often do you use the internet each week? Statistics from the Australian Bureau of Statistics released in February 2016 showed that the mean number of hours spent per week on the internet for both males and females is 10 hours. Ten hours per week doesn’t seem like much time, but when you think...

  • How do you pay your bill? 14 Apr 16

    How do you pay your phone and internet bills? Direct debit from a bank account or credit card? Over the phone or online? How about by BPAY or in person at your provider's store or Australia Post? The amount of billing methods available is overwhelming. Each provider has a different range of...

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