All videos and presentations have been uploaded in the form provided to ACCAN. Where a video is not captioned unedited transcripts as captured on the day are provided. ACCAN endeavours to supply all materials in an accessible format and will update this page with more accessible versions as they become available.
The digital world can be very complex and challenging for consumers to navigate. ACCAN’s goal is available, affordable and accessible communications services for all Australians. As part of the National Year of Digital Inclusion, the ACCANect Conference focused on how to empower consumers to get and stay connected to the phone and broadband services they need.
ACCANect provided opportunities for consumers, providers and government representatives to get up to speed on what’s available now and what’s over the horizon.
As well as debates and discussion, ACCANect provided practical tools for those attending to improve their own connectivity. We looked at some of the latest research as well as successful initiatives both here and overseas to promote and improve connectivity. The program sessions are outlined below.
ACCAN would like to thank delegates, speakers, and our sponsors for making ACCANect 2016 an incredibly valuable experience and improving the telecommunications landscape in Australia.
Day 1, Wednesday 14th September
Registration from 8.30am
9:00 – 9:20am
Chairperson - ACCAN Board
Welcome to Country
Uncle Chicka Madden
Cultural Representative - Metropolitan Local Aboriginal Land Council
Presentation: Johanna Plante8.17 MB
9:20 – 9:30am
Senator the Hon Mitch Fifield
Minister for Communications
Minister for Communications, Senator the Hon Mitch Fifield, opened the ACCAN National Conference with a video message, see below.
9:30 – 10:00am
CEO - Consumer NZ
ACCAN was very pleased to welcome Sue Chetwin to update us on activities and initiatives equipping consumers in New Zealand to stay connected. Sue Chetwin is the Chief Executive of Consumer NZ. At Consumer, Sue is responsible for the organisation’s research, publishing, campaigning and commercial activities. In addition she is the Consumer’s public spokesman on consumer issues and its representative on a number of industry and government organisations. This vibrant, informative session briefed the audience on international programs that ensure consumers get and stay connected.
Transcript: Keynote address44.34 KB
Transcript: Keynote address221.04 KB
Presentation: Sue Chetwin - ACCAN Presentation2.69 MB
10:00 – 10:10am
Q+A with Sue Chetwin, CEO – Consumer NZ
Julie McCrossin, MC
10:10 – 10:30am
Mapping Digital Inclusion - What Does the New Index Tell Us?
Julie McCrossin interviewed Professor Julian Thomas to delve into the joint work produced by The Swinburne Institute for Social Research, the Centre for Social Impact and Telstra which led to the creation of a new national measure of digital inclusion – the Australian Digital Inclusion Index. This three year project is developing an index to inform and promote public policy, commercial and program responses to enhance digital inclusion in Australia.
Professor Julian Thomas
Presentation: ADII Findings Overview_ACCAN4.04 MB
Sponsor presentation - National Relay Service
10:35 – 11:00am: Morning Tea
11:00 – 11:30am
Can’t pay, can’t connect – Making services affordable
Julie McCrossin interviewed presenters to explore the meaning and action needed from research recently conducted by ACCAN and SACOSS into the poverty premium. The session will include practical and equitable approaches to connect our nation’s poorest.
Dr Greg Ogle,
Senior Policy & Research Analyst – South Australian Council of Social Service
Policy Officer – ACCAN
11:30 – 12:15am
Bridging the Divide – What’s Working?
In this session speakers gave a five-minute TED Talk on initiatives that are equipping consumers to stay connected. A number of inspirational people from a range of perspectives were chosen to present.
Digital Projects Coordinator – Indigenous Remote Communications Association
System Administrator – Asylum Seekers Centre
Implementation Analyst – The Smith Family
President – Australian Seniors Computer Clubs Association
Chief Executive Officer – InfoXchange
Manager – Better Internet for Rural, Regional and Remote Australia
12:15 – 12:30pm
Connected Smart Cities - What’s in it for the consumer?
Cities around the world are evolving into smart cities, which in theory should create more congenial, liveable cities, but where are the traps along the way for consumers? Can cities which aren’t smart enough keep pace with the tech savvy citizen? Does living in a smart city simply mean you’ll get another phone bill for the car, the family dog and the power meter, as well as the kids?
CEO – BuddeComm
Presentation: Paul_ACCAN presentation311.43 KB
12:30 – 1:30pm: Lunch
1:30 – 2:45pm
Digital Government – the Way Forward
This session brought together thought-leaders to propose innovative solutions to remove barriers faced by people accessing services online. Representatives from Government agencies were invited to respond. Conference attendees also had a chance to ask questions of the panel.
Julie McCrossin, MC
Chairperson – Federation of Ethnic Communities Councils of Australia
Australian Government Chief Technology Officer & Procurement Coordinator –
Department of Finance
Policy & Advocacy Manager – Youth Action
Chairperson – Deafness Forum of Australia
National Policy Manager – Council on the Ageing (COTA) Australia
Transcript: Digital Government64.69 KB
Transcript: Digital Government277.12 KB
2:45 – 2:55pm
nbn is rolling out the largest infrastructure project Australia has seen to date. As such, it is imperative we communicate effectively with consumers, businesses and a range of key stakeholders. To do this effectively nbn uses various modes of communication, including: experiential marketing; direct mail; advertising; social media; and community events. Peter Gurney discussed the public communications strategy implemented by one of Australia's fastest growing brands.
Peter Gurney, General Manager Community Affairs – nbn™
Presentation: ACCAN Presentation Peter Gurney2.3 MB
2:55 – 3:05pm
Affordable Access Project Launch
The purpose of the Affordable Access project is to create an online resource where people with hearing, sight, or cognitive disabilities and impairments can find information on low-cost software and devices that support their everyday needs. The content-rich website contains freely-downloadable resources specifically created for students, carers and parents, seniors, and those in the workforce. The initiative was put together by Media Access Australia with funding support provided by the Australian Communications Consumer Action Network (ACCAN).
Deputy Chief Executive Officer – Media Access Australia
Dr Scott Hollier
Specialist Advisor, Digital Accessibility – Media Access Australia
3:05 – 3:30pm: Afternoon Tea
3:30 – 3:50pm
Connecting Small Business and Family Enterprises
Small business and family enterprises have particular needs in getting and staying connected. In this session key government initiatives to connect small businesses were reviewed.
Ombudsman – Australian Small Business and Family Enterprise Ombudsman
3:50 – 4:00pm
Judi Jones introducing the TIO's vision and strategy
Newly appointed Telecommunications Industry Ombudsman, Judi Jones, shared her vision for the TIO and the new TIO strategy.
Presentation: New strategy for the TIO1.14 MB
4:00 – 5:00pm
Resolutions and Recourse - Practical Options to get Resolutions
This session will bring together representatives from key agencies dealing with communications complaints once they get escalated. It will look at who is complaining on what, and how we can equip consumers better so they don’t need to complain in the first place. It will also explore ways to ensure best practice in complaint management.
acting Chairman – Australian Communications and Media Authority
Ombudsman – Telecommunications Industry Ombudsman
General Manager Complaints – auDA .au Domain Administration Ltd
Chief Executive Officer – Association for Data-Driven Marketing & Advertising
Fair Trading Commissioner – NSW Fair Trading
Commissioner – NSW Small Business Commissioner
Improving the Communication of Privacy Information for Consumers - Report Launch
The report Improving the Communication of Privacy Information for Consumers, prepared by the Communications Law Centre under the ACCAN Grants Scheme, brings together extensive legal research examining the problem of obtaining informed consent from consumers for privacy policies within consumer contracts. It focused on four communications industries in order to provide a broad picture of concerns with privacy and consumer fairness. This research provides real insight into ways to improve approaches to privacy by software service providers.
Dr Elizabeth Coombs
NSW Privacy Commissioner
CEO - Public Interest Advocacy Centre
Professor Michael Fraser
5:05 – 7:00pm: Networking Reception – Drinks & Canapés
Day 2, Thursday 15th September
8:55 – 9:00am
CEO - ACCAN
9:00 – 9:20am
Michelle Rowland MP
Shadow Minister for Communications
Shadow Minister for Communications, Michelle Rowland MP, delivered a video message on Day 2 of the Conference, see below.
9:20 – 9:30am
Mapping ADSL Availability – ACCAN Research
Australia has a nation building program to connect all households and businesses with the nbn. Some premises, however, will remain unconnected and underserved for some time due to shortages and delays in new service availability. ACCAN has launched the Get Connected resource which has a mapping tool for ADSL availability and tips to help consumers get a service if ADSL is not available to them.
Director - jxeeno blog
Policy Officer – ACCAN
Presentation: Rachel Thomas 771.64 KB
9:30 – 10:30am
Ask the Telcos - Practical Options to get everyone Connected
In this session the major telecommunications service providers discussed how their companies are getting people connected and equipping them to stay connected.
Chief Sustainability Officer – Telstra
Vice President of Corporate and Regulatory Affairs – Optus
Chief Strategy Officer and Corporate Affairs Director – Vodafone
General Manager – Activ8me
Communications Director – Amaysim
Presentation: Activ8me8.67 MB
10:30 – 11:00am: Morning Tea
11:00 – 11:10am
The Consumer Knowledge Test
The information given to consumers when purchasing telecommunications products is subject to regulation, but how much do consumers actually take in when purchasing these products? What works? ACCAN released ground-breaking research on this topic at the ACCAN National Conference 2016.
Director of Policy – ACCAN
Dr Paul Harrison
11:10 – 12:20pm
Decide and Conquer
The telecommunications market is complex and confusing. In this session a range of consumer representatives discussed how consumers choose to get connected. A range of key questions were addressed; what do consumers need? What tools do they have? What should they have?
Chief Executive Officer – Choice
Deputy Chair – Australian Competition and Consumer Commission
Chief Executive Officer – Consumer NZ
Deputy Secretary, Regulation & Director – Consumer Affairs Victoria
Project Manager – Queensland Remote Aboriginal Media
eSafetyWomen - Empowering Women to Take Control Online
All Australians deserve to be safe online. However, one in four Australian women has experienced emotional abuse from a current or former partner, and one in six Australian women has experienced violence from a current or former partner. In most cases this abuse and violence includes the use of technology to abuse, control and stalk. In this session, delegates heard how safe access to crucial technology can be facilitated for women so they can stay connected to their family and friends, engage with the world, and get information and support.
Acting Children’s eSafety Commissioner – Office of the Children's eSafety Commissioner
12:30 – 1:30pm: Lunch
1:30 – 2:15pm
Connecting the Future Consumer
In this session speakers gave their vision of the future and how consumers will be equipped to stay connected in the future. Each had ten minutes to update the audience on the latest and greatest and where it’s all heading.
Chief Executive Officer – Internet Australia
2015 ACCAN – Google Intern
Human–Centred Design Specialist and Honorary Associate – UTS Business School
Chief Data Officer – University of New South Wales
2:15 – 2:25pm
Connection as a human right
In this session the newly appointed Disability Commissioner from the Australian Human Rights Commission highlighted how accessibility enables communications.
2:25 – 3:25pm
Hypothetical – Death and the Internet
Increasingly we are living our lives online. In so doing, many of us are creating a vast trove of material that our unwitting friends and family will have to unravel when eventually the inevitable happens to us! What are the legal and ethical challenges? Is there a way we can simplify our digital legacy? Using the entertaining ‘Hypothetical’ role play format a series of dilemmas will be explored.
Deputy Chief Executive Officer – ACCAN
Sydney Partner in Charge and Sector Leader: Technology - Maddocks
Director of Policy – ACCAN
Executive Officer – Women's Legal Service NSW
Managing Director – Coherent Cloud
Julia Cornwell McKean
Acting Executive Manager – Office of the Children's eSafety Commissioner
Associate Professor Michael Arnold
University of Melbourne
CEO – ACCAN
3:30 – 4:00pm: Afternoon tea
Networking Reception Sponsor
Tea Break Sponsor
Delegate Subsidy Sponsor