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ACCAN is pleased to announce its Board of Directors for 2010-2011. In accordance with the ACCAN Constitution the ACCAN Board (the Board) will consist of nine (9) elected Directors.

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At some time in the near future you’re likely to use a ‘1800’ or ‘13’ telephone service to make a complaint, access essential financial or legal advice or just order a pizza. ACCAN has launched a campaign to ensure you're able to access these numbers.

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Last month we hosted the first-ever ACCAN National Conference and Consumer Summit at the State Library of Victoria. ACCAN would like to thank the 150 delegates who attended for an exciting, inspiring and thought-provoking two days.

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Dr Denise Wood was recently awarded the inaugural Telstra-TJA Christopher Newell Prize for Telecommunications and Disability for her paper titled “Communicating in Virtual Worlds through an Accessible Web 2.0 Solution.”

Dr Wood, a researcher and senior lecturer in the School of Communication, International Studies and Languages at the University of South Australia, undertook the research as part of an Australian Learning and Teaching Council project to improve access to 3D virtual-learning environments and identify the benefits of Web 2.0 and 3D Virtual Worlds such as Second Life for people with disabilities.

 

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Peak communications consumer body ACCAN says the findings from the $25 million National Broadband Network (NBN) Implementation Study offers good news for Australians, who could pay prices comparable to today’s retail costs in exchange for higher speed broadband with higher download limits, provided there is vigorous competition in the retail market.

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The Australian Communication Consumer Action Network (ACCAN) welcomes today’s announcement of an inquiry into customer service by the Australian Communications and Media Authority (ACMA) at the CommsDay Summit in Sydney.

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Australia's 22 million consumers and 2 million businesses are not receiving adequate attention in the current debate about telecommunications reform according to ACCAN, Australia’s peak communications consumer organisation.

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The Australian Communications and Media Authority doesn’t seem to understand the needs of consumers  Against the advice of the Australian Competition and Consumer Commission, the ACMA has decided not to implement a default bar on subscription text message services. Instead, the ACMA has sided with industry in a soft-regulatory approach that is just what the revenue hungry and consumer indifferent telecoms companies want. It’s just another decision that casts doubt on whether the ACMA is actually up to the job of protecting consumers.

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It’s only six weeks til entries close for the Telstra-TJA Christopher Newell Prize for Telecommunications and Disability.

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The Australian Communications Consumer Action Network (ACCAN) has called for new rules that require consumers to give their consent before receiving any kind of mobile premium service.

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Telstra’s decision to charge consumers a fee of $2.20 for paying their bills is ill timed and a bad deal for consumers, according to the Australian Communications Consumer Action Network (ACCAN), Australia’s new watchdog for communications consumers.

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A new fact sheet "Mobile premium services - Information for consumers" has been developed jointly by the Australian Communications and Media Authority and the Australian Competition and Consumer Commission. ---

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